Ready to play ?We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟What is our culture like ?Where decisions spark High-fives : Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪Our game plan? Preserving the world together! 🌍🚀🏅Live for sports ? Now do it for a living : At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🏅Key Responsibilities: In conjunction with my area (Singapore), I execute the country-wide e-commerce fulfillment strategy. This role bridges the gap between digital demand and physical execution, driving operational excellence, maximizing efficiency, and delivering a world-class customer experience. Pillar 1: Country Operations & Fulfillment StrategyDemand & Capacity Planning: Collaborate with the Digital team on e-commerce forecasting to project and secure necessary operational headcount and raw materials.Infrastructure Optimization: Design and implement robust operational solutions and infrastructure capable of scaling during peak omni-channel campaigns.Quality Assurance: Monitor fulfillment workflows and build strict quality-control strategies to guarantee all dispatched orders meet premium standards.Tech Ecosystem Alignment: Working closely with the APAC technical teams (APAC Chopper / United) to ensure platforms, tools, and workflows are optimized for cross-platform efficiency.System Evolution: Engage in cross-functional meetings with United to monitor upcoming platform releases, proactively leveraging new technical features to streamline and future-proof e-commerce operations. Pillar 2: Operational Excellence & Network PerformanceKPI Management: Establish, review, and deliver on core e-commerce operational KPIs with transport and operation teams.Process Standardization: Develop and deploy unified SOPs for online order preparation, ensuring best practices and consistency across various fulfillment operations.Continuous Improvement: Drive operational efficiency through productivity monitoring, maximizing picking accuracy, and securing on-time shipping (SLA) metrics.Leadership & Team Mentorship: Lead and empower the Ship-from-Store (SFS) and Warehouse (WH) teams, supporting daily problem-solving while adhering to corporate competencies.Financial Stewardship: Collate, monitor, and analyze logistics costs and transport balances to ensure total spend remains strictly within budget trajectories.Sustainable Packaging Management: Source and negotiate with packaging suppliers to drive the company’s "Zero Plastic" initiative while maintaining uncompromised unboxing quality.Customer-Centric Feedback Loops: Monitor closely with the Voice of Customer (VOC) team to analyze local market expectations and competitor services, tailoring operational responses to maximize customer satisfaction.Closely monitor Customer Service touchpoints to swiftly resolve order issues while keeping systems and processes lean and uncomplicated.Pillar 3: Last-Mile Delivery & Transport LeadershipStrategic Last-Mile Oversight: Partner with the dedicated Last-Mile Lead to co-develop, align, and execute cutting-edge delivery initiatives.3PL & Vendor Governance: Manage third-party carrier relationships. You will join in the weekly, monthly, and quarterly business reviews (QBRs) via performance reporting to support day-to-day operations.Procurement & Tenders: You will work closely with the last mile lead in the yearly transport tendering process across all carriers to optimize transport costs and maintain budgetary alignment.RequirementsAt least 5 years of relevant experience with Ecommerce OperationsPassionate and committed to users - Empathy, continuous self questioning, ability to learnAbility to project and think beyond next quarter.I have good communication and organisation skills to work cross-functionally and manage multiple parties’ expectations, build relationships, persuade, and influence key partnersI am all “hands-on” / I understand that working on the shop floor is part of my daily job I am a team player, I generate team collaboration I am adaptable and flexible in the field of a fast paced and changing environment because you manage your activity as an entrepreneur. I am CUSTOMER-CENTRIC with a strong Sense of Service and the willingness to ensure our customers are satisfied or satisfied.I have a mindset of COST conscious and the ability to project and read my PnL I am analytically strong, data-driven, and able to perform analyses to identify opportunities and take proactive measures to ensure a better customer experienceYou have excellent problem-solving skills and out of the box thinkerI find practical and simple solutions to complex problems without sacrificing quality or core functionality, ensuring user satisfaction I utilise interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment. Benefits💰 A Remuneration That Grows With You: Salary in accordance with your experienceMonthly bonuses, up to a 20% of your base salary.Dive into the opportunity to become a Shareholder and share in the success of our global family.At the end of the year, reap the rewards of profit sharing based on the performances across the country.🚀 Climb the Career Ladder:Elevate your skills with the power of our internal Decathlon University. Upskill and re-skill your way to greatness.Unlock career progression opportunities across retail and our amazing support teams, with a presence in 79 countries. From product conception and design all the way to retail, your next big move is just around the corner.❤️ Because We Care About You:Comprehensive medical and insurance coverage to keep you covered. Flash that winning smile with dental benefits.Keep your health in check with a health screening allowance.For our female champions, enjoy maternity benefits designed just for you.And when life throws curveballs, lean on our counseling sessions for support.💸 Flexibility That Fits Your Lifestyle:Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;🛍️ Be the Ultimate Decathlon Insider:Enjoy 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶🏋️♀️ Sports, Community, and Bonding:Dive into sports and fun after work or during team meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Ready to play ?
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟
What is our culture like ?
Where decisions spark High-fives : Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪Our game plan? Preserving the world together! 🌍🚀🏅
Live for sports ? Now do it for a living : At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🏅
Key Responsibilities:
In conjunction with my area (Singapore), I execute the country-wide e-commerce fulfillment strategy. This role bridges the gap between digital demand and physical execution, driving operational excellence, maximizing efficiency, and delivering a world-class customer experience.
Pillar 1: Country Operations & Fulfillment Strategy
- Demand & Capacity Planning: Collaborate with the Digital team on e-commerce forecasting to project and secure necessary operational headcount and raw materials.
- Infrastructure Optimization: Design and implement robust operational solutions and infrastructure capable of scaling during peak omni-channel campaigns.
- Quality Assurance: Monitor fulfillment workflows and build strict quality-control strategies to guarantee all dispatched orders meet premium standards.
- Tech Ecosystem Alignment: Working closely with the APAC technical teams (APAC Chopper / United) to ensure platforms, tools, and workflows are optimized for cross-platform efficiency.
- System Evolution: Engage in cross-functional meetings with United to monitor upcoming platform releases, proactively leveraging new technical features to streamline and future-proof e-commerce operations.
Pillar 2: Operational Excellence & Network Performance
- KPI Management: Establish, review, and deliver on core e-commerce operational KPIs with transport and operation teams.
- Process Standardization: Develop and deploy unified SOPs for online order preparation, ensuring best practices and consistency across various fulfillment operations.
- Continuous Improvement: Drive operational efficiency through productivity monitoring, maximizing picking accuracy, and securing on-time shipping (SLA) metrics.
- Leadership & Team Mentorship: Lead and empower the Ship-from-Store (SFS) and Warehouse (WH) teams, supporting daily problem-solving while adhering to corporate competencies.
- Financial Stewardship: Collate, monitor, and analyze logistics costs and transport balances to ensure total spend remains strictly within budget trajectories.
- Sustainable Packaging Management: Source and negotiate with packaging suppliers to drive the company’s "Zero Plastic" initiative while maintaining uncompromised unboxing quality.
- Customer-Centric Feedback Loops: Monitor closely with the Voice of Customer (VOC) team to analyze local market expectations and competitor services, tailoring operational responses to maximize customer satisfaction.
- Closely monitor Customer Service touchpoints to swiftly resolve order issues while keeping systems and processes lean and uncomplicated.
Pillar 3: Last-Mile Delivery & Transport Leadership
- Strategic Last-Mile Oversight: Partner with the dedicated Last-Mile Lead to co-develop, align, and execute cutting-edge delivery initiatives.
- 3PL & Vendor Governance: Manage third-party carrier relationships. You will join in the weekly, monthly, and quarterly business reviews (QBRs) via performance reporting to support day-to-day operations.
- Procurement & Tenders: You will work closely with the last mile lead in the yearly transport tendering process across all carriers to optimize transport costs and maintain budgetary alignment.
Requirements
- At least 5 years of relevant experience with Ecommerce Operations
- Passionate and committed to users - Empathy, continuous self questioning, ability to learn
- Ability to project and think beyond next quarter.
- I have good communication and organisation skills to work cross-functionally and manage multiple parties’ expectations, build relationships, persuade, and influence key partners
- I am all “hands-on” / I understand that working on the shop floor is part of my daily job
- I am a team player, I generate team collaboration
- I am adaptable and flexible in the field of a fast paced and changing environment because you manage your activity as an entrepreneur.
- I am CUSTOMER-CENTRIC with a strong Sense of Service and the willingness to ensure our customers are satisfied or satisfied.
- I have a mindset of COST conscious and the ability to project and read my PnL
- I am analytically strong, data-driven, and able to perform analyses to identify opportunities and take proactive measures to ensure a better customer experience
- You have excellent problem-solving skills and out of the box thinker
- I find practical and simple solutions to complex problems without sacrificing quality or core functionality, ensuring user satisfaction
- I utilise interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment.
Benefits
💰 A Remuneration That Grows With You:
- Salary in accordance with your experience
- Monthly bonuses, up to a 20% of your base salary.
- Dive into the opportunity to become a Shareholder and share in the success of our global family.
- At the end of the year, reap the rewards of profit sharing based on the performances across the country.
🚀 Climb the Career Ladder:
- Elevate your skills with the power of our internal Decathlon University. Upskill and re-skill your way to greatness.
- Unlock career progression opportunities across retail and our amazing support teams, with a presence in 79 countries. From product conception and design all the way to retail, your next big move is just around the corner.
❤️ Because We Care About You:
- Comprehensive medical and insurance coverage to keep you covered.
- Flash that winning smile with dental benefits.
- Keep your health in check with a health screening allowance.
- For our female champions, enjoy maternity benefits designed just for you.
- And when life throws curveballs, lean on our counseling sessions for support.
💸 Flexibility That Fits Your Lifestyle:
- Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
🛍️ Be the Ultimate Decathlon Insider:
- Enjoy 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶
🏋️♀️ Sports, Community, and Bonding:
- Dive into sports and fun after work or during team meetings.
- Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉
By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.
Ready to play ?We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟What is our culture like ? Where decisions spark High-fives : Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪Our game plan? Preserving the world together! 🌍🚀🏅Your career touchdowns : At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉Live for sports ? Now do it for a living : At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅
Ready to play ?
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟
What is our culture like ?
- Where decisions spark High-fives :
Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪
Our game plan? Preserving the world together! 🌍🚀🏅
At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉
- Live for sports ? Now do it for a living :
At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅
