ECommerce Logistics & Operations Support

Job description

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms. Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it. Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history! Tasks The E-Commerce Logistics & Operations Coordinator supports the day-to-day execution of e-commerce logistics operations across fulfilment, transportation, returns, carrier management, and operational reporting activities. Acting as the central coordination point between warehouses, carriers, 3PL partners, customer service teams, account managers, finance, and internal stakeholders, the role ensures orders are dispatched efficiently, shipments are tracked accurately, operational issues are resolved promptly, and reporting and invoicing activities are completed accurately. This position enables the E-Commerce Logistics Manager to focus on strategic logistics initiatives, carrier performance, network optimisation, capacity planning, and service improvement. What You'll Be Doing Logistics & Fulfilment Operations Coordinate daily order dispatch across all e-commerce fulfilment channels. Monitor shipping schedules and service levels to ensure on-time delivery performance. Coordinate carrier collections and warehouse dispatch activities. Support operational planning during peak trading periods, promotions, and seasonal events. Escalate capacity constraints, delays, and operational risks where required. Carrier & 3PL Management Serve as the day-to-day operational contact for carriers, freight providers, and logistics partners. Coordinate shipment bookings, collections, delivery updates, and service issues. Monitor carrier performance and proactively identify service risks, delays, and recurring failures. Ensure Customer Service teams and Account Managers are informed of customer-impacting issues, with clear resolution plans, timelines, and regular progress updates until closure. Support onboarding of new carriers and operational process improvements. Shipment Tracking & Exception Resolution Monitor shipment visibility and tracking platforms. Investigate delayed deliveries, failed shipments, and customer-impacting logistics issues. Coordinate resolution with warehouses, carriers, customer service teams, and external partners. Maintain accurate records of incidents, resolutions, and corrective actions. Inbound & Reverse Logistics Coordinate inbound deliveries with suppliers, carriers, and warehouse teams. Monitor inbound shipment progress and communicate delays or issues. Support returns processing and reverse logistics activities. Track return volumes, turnaround times, and service performance. Systems, Reporting & Administration Maintain accurate logistics data across TMS, WMS, ERP, and carrier systems. Produce regular operational and KPI reports. Monitor shipment, carrier, inventory, and cost-related data accuracy. Support month-end reporting, carrier reconciliations, supplier invoicing, client billing support, and logistics cost analysis in partnership with the E-Commerce Logistics Manager and Finance team. Support process improvement initiatives, system enhancements, automation projects, and the effective use of AI tools to improve operational efficiency, reporting accuracy, and productivity. Stakeholder Communication Act as a key liaison between logistics, warehouse operations, customer service, inventory, supply chain teams, account managers, and finance. Provide timely updates on shipment status, operational risks, service issues, and resolution effective communication between internal teams and external logistics partners Success in this role will be measured by: Orders dispatched on time and within agreed service levels. Shipment issues identified, communicated, and resolved quickly. Customer Service teams, Account Managers, and stakeholders kept informed of customer-impacting logistics issues. Accurate logistics data, reporting, invoicing support, and system administration. Returns processed efficiently and within agreed timelines. Positive contribution to operational improvements, automation, and efficiency initiatives. Strong collaboration with internal teams, suppliers, carriers, and logistics partners. Requirements What You'll Bring Essential 2–4 years' experience in logistics, fulfilment, transportation, supply chain, or e-commerce operations. Experience working with carriers, freight providers, or 3PL partners. Strong organisational and coordination skills. Experience using logistics systems (TMS, WMS, ERP, or similar). Advanced Microsoft Excel capability, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis functions, reporting, and reconciliation of large data sets. Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and numerical accuracy. Desirable Experience within e-commerce, retail, distribution, or fulfilment operations. Exposure to logistics KPI reporting and operational performance analysis. Experience using AI tools to improve productivity, reporting, process automation, and operational efficiency. Knowledge of continuous improvement methodologies. Qualifications Diploma or Degree in Logistics, Supply Chain, Business, Operations, or a related discipline. Professional certifications such as CILT, APICS/ASCM, Lean Six Sigma, or equivalent are advantageous. Benefits What We Offer Competitive Compensation: Attractive salary package with benefits. Work-Life Balance: Competitive annual leave and flexible working arrangements. Growth Opportunities: Access to learning and development programs to enhance your skills. Culture and Environment: A fun, inclusive, and collaborative workplace. Wellbeing Support: Access to an Employee Assistance Programme (EAP). Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business. We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.