Ecommerce Specialist

Job description

Manage and optimize the company’s ecommerce platforms including but not limited to Amazon, Noon, Sallah, and Shopify Maintain product listings across all ecommerce platforms with up-to-date information, images, pricing, and descriptions Monitor daily operations of ecommerce sales and resolve order issues, returns, and customer inquiries promptly Plan, schedule, and publish engaging content across social media channels (Instagram, Facebook, TikTok, etc.) Create and manage advertising campaigns on social media and ecommerce platforms to drive traffic and sales Analyze performance metrics from platforms and campaigns to improve conversion rates and reduce cost per acquisition Conduct regular competitor analysis and market research to identify trends and opportunities for growth Work closely with design and content teams to ensure consistent branding and promotional messaging Develop and implement SEO strategies for product listings and website pages to improve organic visibility Ensure timely inventory updates and coordinate with warehouse/operations to prevent stockouts or overselling Generate regular reports on sales performance, ROI, and KPIs to support strategic decision-making Coordinate seasonal promotions, flash sales, and special online campaigns Monitor reviews and customer feedback to improve product offerings and service quality Maintain ecommerce back-end systems, including CMS, plugins, and basic troubleshooting Stay updated with platform policy changes, ecommerce trends, and emerging tools and technologies Collaborate with customer service to improve user experience and post-sales engagement Suggest and implement automation tools and integrations to streamline ecommerce workflows Manage affiliate and influencer partnerships related to ecommerce and social campaigns Maintain strong relationships with platform account managers for support and performance optimization