Ecosystem Trainer (Nakuru, Meru, and Machakos - Kenya)

Job description

Would you enjoy working with different actors in the Tiko ecosystem to ensure that they are knowledgeable about our platform and its offers? Continue reading to find out more about our Ecosystem Trainer roles in Kenya! About Tiko Tiko is an African nonprofit committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services. Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback. We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data. Tiko operates in six countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a clear overview of our work, we recommend watching this short video . Globally, our team consists of +230 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. We are hiring 3 Ecosystem Trainers - one for each of the following counties: Bungoma, Meru, and Machakos. Candidates must be currently based in and have experience working within their respective region. The job The Ecosystem Trainer will work closely with all actors across Tiko Ecosystems to ensure that they can work with our platform and its offers. In this role, you'll be responsible for: Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how Tiko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with. Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people who have been trained on Tiko at all times. Updating actors when new offers are introduced on the platform and providing the training on how these can be accessed, and on how they work. Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures. About you You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can lead a team. You're a problem solver, who has the ability to innovate and improve the way that work is done. Requirements Based in Bungoma, Kisumu or Machakos, Kenya (mandatory). 4+ years of experience in community development and public health programs (SRH). Over 3 years working experience in facilitating or training of trainers (ToT). Proven experience in developing learning programmes Degree in Social Science, Public Health, Community Development, or a related field preferred. Approachable and works well in a team. Experience with Salesforce is a plus. Must be fluent in the primary language of your base county ( Luhya for Bungoma, Meru for Meru, and Kamba for Machakos) (mandatory). Fluency in English, Swahili (mandatory). Compensation & Benefits The gross salary range per month for this position is Ksh178,000 - Ksh220,000. Your final salary will be determined based on your experience and alignment with your future colleagues. In addition to your monthly salary, we offer you: Medical insurance with Old Mutual Insurance Provident fund - 4% of gross is paid by Tiko Accident insurance with Absa Life Assurance Communting allowance - Ksh.2000 per month Airtime / internet for work purposes - Ksh.4000 per month A personal development budget of €500 per year to invest in your professional growth Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge. The opportunity to shape a growing, impactful product and leave your mark on how we work A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement The Details Interested? Click Apply for This Job! Want more information? Check out our website Tiko – Do more with Tiko . We only accept applications through the apply links, not by email. Important Recruitment Fraud Alert Please be aware that Tiko maintains a professional and ethical recruitment process. Zero Fees: We do not charge candidates any fees for applications, interviews, or processing at any stage of the hiring journey. Fraud Prevention: If you receive a request for money, bank details, or "onboarding equipment" payments from someone claiming to represent us, this is not a legitimate request. Official Channels: We only communicate through our verified company email domain (@tiko.org). If you are approached by anyone asking for payment in our name, please ignore the request. — Tiko prioritizes integrity in our workplace and respects your privacy. Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme . As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures. We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.