EDGE L2 Shift Engineer

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Responsibilities and Duties: Answering emails, calls, and online chat in a positive and friendly manner. Creating a record of each customer problem and spot trends when applicable. Deliver technical IT support as required to our diverse client base. Monitoring live customers’ EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team Management of Windows and Linux server operating systems Assisting our partners and customers with deploying the EDGE software Monitoring “Live” customers and cloud/store infrastructure Fulfilling IT maintenance tasks scheduled by other team members. Promote and provide support for new products and technologies. Assist with the onboarding of new team members: laptop setup, account creation, and new user orientation. Maintain an up-to-date knowledge of our products, technologies, and our competitors. Meet customer contractual SLAs in addition to business OLA targets and metrics. Maintain high customer satisfaction ratings that meet company standards. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”