Salary Range: $80k-$85k
With end-to-end capabilities, CGS's BlueCherry software enables many of the world's most recognized fashion and apparel companies to manage critical business transactions and concept-to-consumer processes to improve speed to market, gain greater process visibility and control, increase productivity and operational efficiency, reduce costs and enhance competitiveness.
This position will be responsible for providing EDI Support. The position will provide prompt responses to customers as they have questions regarding, functionality, setup or potential issue they are having running processes. Responsibilities include setting up EDI trading partnerships in the system including research, analysis, setup, testing, implementation, initial production support, and documentation.
Essential Functions:
- Provide support to clients on EDI to coordinate EDI activities with different trading partners
- Act as liaison between client groups and systems programmers
- Review setup in the ERP system to meet internal and external requirements
- Investigate and troubleshoot issues in ERP modules, shipping, pick/pack ticketing, order processing, invoicing, and accounting
- Deliver and review maps and trading partners setup
- Review and confirm EDI Communication software to send/receive EDI to/from trading partners
- Excellent problem-solving and critical-thinking skills
- Ability to independently investigate, diagnose, and resolve issues
- Strong scripting experience – required
- PowerShell experience (strongly preferred)
- Ability to write scripts for automation, troubleshooting, and support tasks
- Comfortable using scripting to analyze data, logs, and system behavior
The ideal candidate:
- Has a 'can-do' attitude and the energy to keep up in a fast-paced environment
- A self-starter who is persistent, tenacious, and dedicated to achieving goals and providing solutions
- Excited to learn and further develop technology skills to grow into a project management or tech. role
- Great phone personality
- Creative and tech. savvy
- 2+ years of business analysis/ system support experience
- Experience with implementation of EDI processes to support business unit EDI initiatives with internal and external customers
- Experience with 850, 810, 856, 832, 855, 852, 846
- Strong analytical, problem-solving, and organizational skills.
- Must be detail-oriented with emphasis on quality and a proven ability and desire to learn/utilize new technologies.
- Minimum of 3 years’ experience with EDI products
- Experience with EDI products (a plus), including TIE Commerce eVision and TIE SmartBridge.
- Experience with BlueCherry ERP - required
- SQL skills for troubleshooting and data validation
Responsibilities:
- Contribute to a team that has over 40+ years, providing technology solutions to clients in the fashion and apparel industries.
- Follow-up on inbound client inquiries through efficient and prompt outreach
- Determine resolutions to customers' questions and/or issues
- Document known resolutions to customers FAQs
- Provide information to development teams by collecting, analyzing, and summarizing findings based on customer reported issue to develop resolution where appropriate
- Quick learner of new software functionality to ensure appropriate support is provided.
- Maintain frequent communication with client while their issue is being resolved.
Attributes:
- Able to thrive in a fast-paced, customer-focused, environment.
- Ability to multi-task and stay organized in a dynamic work environment.
- Ability to solve problems quickly and completely.
- Possess excellent communication skills, with an emphasis on verbal and written communication.
- Ability to work autonomously and collaboratively to bring projects to completion.
- Must work well within a cross-functional team environment.
What we're offering:
- Competitive salary
- Health, dental, disability, 401K + employer match, vacation benefits
- Entrepreneurial work environment with flat hierarchies and growth opportunities – CGS is consistently expanding
- Great views of the Hudson River from our HQ at Brookfield Place.
- All CGS employees receive an exclusive discount in the AMEX Gym (conveniently located a few floors away from the office).
- Plenty of lunch options:Le District, Hudson Eats, and Shake Shack are around the corner.
Access to the international food stations at the AMEX cafeteria.
About CGS
For over 40 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @cgsinc and Facebook at http://www.facebook.com/ComputerGeneratedSolutionsInc. EEO/AA Employer/Male/Female/Vet/Disabled
