EDI and Customer Service Coordinator

Job description

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand. Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. **This role is an Onsite Role:** This role requires full-time presence at our Elandsfontein office. **Overview:** - To manage day-to-day purchase orders, delivery notes, invoices, PODs, and inventory updates, order processing, customer service coordination, and exception handling, ensuring accurate and timely order flow between Commercial, Finance, and Logistics ((EDI). **Responsibilities:** - Execute/process EDI order processing (downloads, validation, error resolution, portal updates). - Monitor order queues and exceptions, ensuring timely resolution. - Communicate order issues, blocks, and stock constraints to relevant teams. - Coordinate order release and confirmations with warehouse and customers. - Handle customer queries relating to orders, deliveries, and documentation. - Maintain basic trackers and reporting on orders, service levels, and exceptions. - Support claims investigations and follow-ups with guidance from management. - Act as a central coordination point between Commercial, Finance, and Logistics. **Who you are:** - Customer service–focused mindset, confident engaging with internal and external stakeholders. - Clear and effective communication skills in English, both written and verbal. - Self-directed and accountable, with ownership of delivery and outcomes. - Organised and able to manage multiple priorities simultaneously. - Dependable and adaptable, comfortable coordinating multiple operational activities. - Resourceful, creative, and solutions-oriented. - Enterprising, confident, and appropriately assertive. - Able to work effectively under pressure and manage stress. - High attention to detail with a strong focus on accuracy. - Deadline and goal-driven. **Qualifications:** - Grade 12 - 3–5 years relevant experience in customer service / order management / EDI - 3–5 years’ experience working with SYSPRO in an order-to-cash or customer service environment. - Experience with EDI processing, order management, and customer portals. - Good understanding of order flow, basic warehouse processes, and delivery coordination. - Strong attention to detail with the ability to resolve order and system exceptions. - Comfortable engaging with internal stakeholders (Sales, Finance, Logistics). - Intermediate Excel and reporting capability. **Customer service-related qualification (Advantageous)** **#LI-Onsite** **#LI-DV1** Applicant Data Protection Disclosure (POPIA) By submitting your application to [Company Name], you acknowledge that we will collect and process your personal information, including but not limited to your name, contact details, CV, employment history, qualifications, and any other information you provide, for the purpose of assessing your suitability for current employment opportunities. Your personal information may be shared with internal hiring managers, HR personnel, and trusted third-party service providers (such as recruitment platforms and background screening providers), and may be transferred outside of South Africa where necessary, subject to appropriate safeguards in accordance with applicable data protection laws. We will retain your personal information for the duration of the recruitment process and for up to 3 years, thereafter for consideration for future opportunities, unless you request deletion sooner. You have the right to access, correct, or request deletion of your personal information, as well as to object to or withdraw consent for its processing at any time, subject to applicable legal limitations. To exercise these rights, please contact our Information Officer at [privacypolicy@revlon.com](mailto:privacypolicy@revlon.com?subject=Revlon%20Privacy%20Policy%20Inquiry). [Applicant Privacy Notice](https://cdn.shopify.com/s/files/1/0650/1328/5059/files/Applicant_Privacy_Notice.pdf) [Privacy policy – Revlon](https://www.revlon.com/policies/privacy-policy)