LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.Position OverviewThe Education Manager will be responsible for driving brand excellence through training and development of retail teams, ensuring consistent delivery of Charlotte Tilbury’s brand DNA, product knowledge, and service standards. This role plays a key part in elevating customer experience and supporting commercial performance through strong education strategies.Key ResponsibilitiesTraining Strategy & ExecutionDevelop and implement annual and quarterly training plans aligned with brand objectives Deliver engaging product, service, and brand training to retail teams Ensure all Beauty Advisors are fully equipped with product knowledge and selling skills Brand & Service ExcellenceUphold Charlotte Tilbury’s brand standards, storytelling, and artistry techniques Ensure consistent and premium customer experience across all counters Drive service excellence through coaching and in-store support New Launch & Campaign TrainingLead training sessions for new product launches and campaigns Translate global training materials into locally relevant content Ensure retail teams are well-prepared to execute launches successfully Field Coaching & DevelopmentConduct regular store visits to coach and assess team performance Identify skill gaps and provide tailored development plans Support talent development and succession planning within retail teams Performance MonitoringTrack training effectiveness and its impact on sales performance Analyze KPIs and provide insights for continuous improvement Collaborate with sales team to align training with business needs Stakeholder ManagementWork closely with marketing, retail, and HR teams Coordinate with regional/global education teams Act as key PIC for all education-related initiatives RequirementsBachelor’s degree in any related field Minimum 5–7 years of experience in training/education, preferably in beauty or luxury retail Strong knowledge of makeup artistry and beauty industry trends Excellent presentation and communication skills Passionate about coaching, people development, and customer experience Strong interpersonal and leadership skills Fluent in English (written and spoken)
LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.
Position Overview
The Education Manager will be responsible for driving brand excellence through training and development of retail teams, ensuring consistent delivery of Charlotte Tilbury’s brand DNA, product knowledge, and service standards. This role plays a key part in elevating customer experience and supporting commercial performance through strong education strategies.
Key Responsibilities
Training Strategy & Execution
- Develop and implement annual and quarterly training plans aligned with brand objectives
- Deliver engaging product, service, and brand training to retail teams
- Ensure all Beauty Advisors are fully equipped with product knowledge and selling skills
Brand & Service Excellence
- Uphold Charlotte Tilbury’s brand standards, storytelling, and artistry techniques
- Ensure consistent and premium customer experience across all counters
- Drive service excellence through coaching and in-store support
New Launch & Campaign Training
- Lead training sessions for new product launches and campaigns
- Translate global training materials into locally relevant content
- Ensure retail teams are well-prepared to execute launches successfully
Field Coaching & Development
- Conduct regular store visits to coach and assess team performance
- Identify skill gaps and provide tailored development plans
- Support talent development and succession planning within retail teams
Performance Monitoring
- Track training effectiveness and its impact on sales performance
- Analyze KPIs and provide insights for continuous improvement
- Collaborate with sales team to align training with business needs
Stakeholder Management
- Work closely with marketing, retail, and HR teams
- Coordinate with regional/global education teams
- Act as key PIC for all education-related initiatives
Requirements
- Bachelor’s degree in any related field
- Minimum 5–7 years of experience in training/education, preferably in beauty or luxury retail
- Strong knowledge of makeup artistry and beauty industry trends
- Excellent presentation and communication skills
- Passionate about coaching, people development, and customer experience
- Strong interpersonal and leadership skills
- Fluent in English (written and spoken)
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now. Why Join Us? At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please contact us at https://www.luxasia.com/contact/Did we get you excited? You can learn more about us:> LinkedIn> Instagram: @luxasia
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please contact us at https://www.luxasia.com/contact/
Did we get you excited? You can learn more about us:
> LinkedIn
> Instagram: @luxasia
