EIPA Operations Support Specialist

Job description

Provides essential operational and administrative support to the EIPA team while serving as a trained, active rater on the EIPA evaluation team. Serves as a key point of contact for test candidates, state agency partners, and local test administrators, and supports the day-to-day execution of EIPA operations — including candidate communications, scheduling, records management, and cross-functional coordination. Evaluates the receptive and/or expressive performance of test-taker candidates as part of the national evaluation team, contributing to the accuracy, consistency, and validity of EIPA scores following successful internalization of the EIPA measurement manual and rater training, Apply Today Full Time Remote Eligible This is a blended role: approximately 80% administrative/operational and 20% evaluation. MAJOR RESPONSIBILITIES AND DUTIES: Serves as the primary point of contact for EIPA test candidates by responding to inquiries via email, phone, and video (ASL/English) regarding registration, scheduling, score reports, score verification, and program policies. Communicates professionally with state education agencies, school districts, and interpreter preparation programs regarding EIPA procedures, deadlines, and requirements. Drafts, reviews, and sends routine program correspondence on behalf of the EIPA team, ensuring accuracy, clarity, and alignment with EIPA messaging standards. Manages the EIPA general inbox; triages, routes, and responds to incoming communications within established timelines; flags urgent or sensitive matters to the Director. Maintains a log of candidate and agency inquiries; identifies recurring questions or issues and brings patterns to the Director's attention for process improvement or FAQ development. Coordinates candidate accommodations requests in collaboration with the Test Operations Analyst, ensuring timely processing and documentation. Manages the EIPA team calendar, including scheduling internal meetings, external partner calls, rater calibration sessions, SME panels, and Director appointments. Prepares meeting agendas, compile background materials, take and distribute meeting notes, and track action items to completion. Maintains organized filing systems (digital and physical) for EIPA administrative records, contracts, correspondence, and candidate documentation in accordance with data privacy and retention policies. Processes and route forms, contracts, invoices, purchase orders, and expense reports; coordinate with institutional finance and administrative offices on behalf of the EIPA team. Supports document preparation for the Director, including formatting reports, presentations, and correspondence for internal and external audiences. Maintains and updates EIPA contact databases, stakeholder directories, and mailing lists. Orders and manages office supplies and program materials; coordinate shipping and receipt of test-related materials as needed. Escalates technical issues to the Test Operations Analyst or institutional IT support with clear documentation of the issue and steps already taken. Assists with testing platform updates by participating in user acceptance testing and reporting usability issues to operations staff. Provides administrative support across all EIPA functional areas — scoring operations, content development, and stakeholder engagement — as directed by the Director. Assists with coordination of professional development events, including logistical planning, participant communications, materials preparation, and post-event follow-up. Supports EIPA data entry and record maintenance in assessment platforms, candidate management systems, ensuring accuracy and timeliness. Contributes to maintaining the EIPA program's professional image through consistent, accurate, and culturally responsive communication in both English and ASL contexts. Successfully internalizes EIPA evaluation training and the measurement manual; maintains certification as an active EIPA rater in good standing. Evaluates receptive and/or expressive performance of test-taker candidates from across the United States and Canada, meeting an established minimum monthly rating volume proportional to the role’s rating allocation. Provides applicable feedback on educational interpreting skills for test-taker candidates in accordance with EIPA protocols. Applies the measurement guide and rubric requirements objectively, setting aside personal bias. Meets quality and productivity requirements established for the evaluation program, working collaboratively with the evaluation team under the leadership of EIPA Supervisors. Attends mandatory monthly evaluation team meetings and rater calibration sessions. Maintains a confidential, private work environment free of distractions during rating sessions to ensure valid team rating. Participates in research, validity studies, and development of rater-facing materials as assigned. Follows ethical guidelines and ensures confidentiality in all rating and review activities. KNOWLEDGE, SKILLS AND ABILITIES: Advanced fluency in American Sign Language (ASL) and English, sufficient to evaluate expressive and receptive interpreting performance against the EIPA rubric. awareness of Deaf cultural norms and communication preferences. Working knowledge of EIPA scoring levels. Excellent written English skills for professional correspondence; clear, respectful communication with diverse stakeholders including candidates, agencies, Deaf consumers, and team members. Ability to critically judge and assess the skills and techniques of ASL/English interpretation and to apply a standardized measurement rubric consistently. Understanding of language variation, cultural context, and discourse structure relevant to ASL/English interpretation. Ability to explain complex program information in plain language. Strong calendar management, record-keeping, and document preparation skills. Ability to manage competing priorities and meet deadlines with minimal supervision, Strong attention to detail in data entry and correspondence. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and comfort learning new digital platforms and tools. Professional, service-oriented approach to candidate and agency interactions; sensitivity to cultural and linguistic needs of Deaf and hearing stakeholders. Discretion in handling confidential candidate and program information. Sound judgment in escalating issues appropriately; proactive approach to identifying workflow inefficiencies. Knowledge of computer technology and virtual meeting/rating platforms; access to a private, distraction-free workspace. REQUIRED QUALIFICATIONS: Bachelor’s degree in interpreting, deaf education, linguistics, or a related field required. Demonstrated fluency in American Sign Language (ASL) and English across a range of registers and settings required. Minimum of 3 years of experience as a teacher, administrator, instructor, professor, and/or interpreter in a field related to deaf education, ASL linguistics, or educational interpreting or equivalent experience in program administration/coordination within a credentialing or educational-interpreting context required. Relevant certification or license (e.g., EIPA 4.0 or above, NIC, D/HH Endorsement); candidates without current certification must be able to obtain qualifying credentials and complete EIPA rater training/certification within an established probationary period. Demonstrated experience in an administrative, coordination, or customer-facing support role required. Access to a private, high-speed internet connection required. PREFERRED QUALIFICATIONS: Master’s degree strongly preferred. Prior experience as an EIPA rater or with another standardized performance-assessment rating program preferred. Experience in educational (K–12) assessment or credentialing program operations preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.