EL Sales Support Special.-Sales Process

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager __ What we believe in At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your role and responsibilities - Implement and operationalize Sales support in Salesforce, provide the sales training in the dedicated area of responsibility in the marketing and sales organization. - Applying operational excellence methodologies and providing solutions and services in the process improvement in the responsible domain The work model for the role is: onsite This role is contributing to the Smart Building/ Smart Power divisions in China. You will be mainly accountable for: Sales process Support Supports at the dedicated area a proper implementation and communication of the sales processes including Lead to opportunities to quotations conversion process Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in using the Salesforce system based on a defined KPI Assists the Sales teams in understanding process bottlenecks and inconsistencies. Performs analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results. Resolve the issues and problems from the Salesforce users in a 3-tier governance model to ensure the smooth business operation in EL China at defined KPI Lead improvements to the tools based on own evaluations to achieve simplification and to increase users’ acceptance. Sales Tools Representative of LSO for all tools related topics (e.g. Upgrades, new tools) in the area. Responsible for the sales tool deployment (e.g. SFDC, Apttus). Supports the implementation of enabling technologies to local sales units, e.g. Mobility, E-business. Supports the development and use of the opportunity tracking tools and collect the business requirements (e.g. from Sales users) to enhance the sales processes and improve market intelligence. Monitors the compliance of the sales teams in the region with required standards for maintaining data in the sales tools. Acts as key player in the business reference teams, by suggesting improvements to the tools based on own evaluations to achieve simplification and to increase users’ acceptance. AI Agent & Intelligent Automation Identify repetitive, time-consuming, and rule-based tasks in sales processes that are suitable for AI Agent automation. Collaborate with sales teams to capture individual best practices and transform them into reusable organizational capabilities through AI-powered solutions. Design, deploy, and maintain AI Agent workflows to automate routine tasks such as data entry, report generation, customer inquiry responses, and process reminders. Continuously evaluate AI Agent performance and optimize automation scenarios to improve efficiency and user experience. Promote AI adoption within the sales organization through training, communication, and change management support. Communication Ensures a proper communication and updates on issues related to tools’ development and new functionalities. Supports for division specific sales documentation, guidelines and updates. Ensures the development of a proper network throughout the local sales units, to enable a long run structured and sustainable process mindset in the sales teams; carefully drives and ensures behavioral change. Reporting Responsible for the deployment and distribution of common sales reports and market intelligence essential to the sales community in the dedicated area. Recommends revisions to existing reports and assists in the development of new reporting tools as needed. Supports in the dedicated area the deployment of KPI’s and monitors the sales performance, e.g. productivity Acts as business analyst for each selling organization leader to assist in monthly insights and where to focus; Leads, opportunities, Quotes Training Supports the deployment of the sales training and the related functional competency programs in dedicated area. Continue improvement Actively collect external and internal customers feedback and ensures they are analyzed and used as a base for defining and following up on improvement actions. Work in cross-functional teams that contributes to the overall Customer Success and escalate as necessary to remove roadblocks. Qualifications for the role Education & Experience Bachelor's degree or above, major in engineering, IT, data analysis, or management related major. Minimum 5 years of related electrification industry professional working experience in multinational companies. Multiple years of commercial operational support experience including sales process support, customer experience related work, or commercial operations. Demonstrated Salesforce knowledge and experience in both operational support and improvement. Technical Skills Proficient with Microsoft Power BI, SAP and Salesforce. Familiarity with AI tools and technologies (e.g. AI Agents, Chat GPT, Copilot, or similar intelligent automation platforms); experience in identifying automation scenarios and implementing AI-powered solutions is a plus. Ability to translate business processes into automation workflows; understanding of prompt engineering or low-code/no-code automation tools is preferred. Soft Skills & Competencies Excellent collaboration to work to deliver common target with virtual team, strong problem solving skills and take responsibility to deliver results as committed. Strong process improvement mindset and project management skill, 6 Sigma green-belt certification is a plus. What's in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. Benefits ABB provides competitive benefits, ask us! More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.