Electrical Onboarding and Implementation Specialist

Job description

Role Summary The Solutions Engineer - Electrical Specialist owns the onboarding, implementation, and technical deployment of Stratus for new electrical contractor customers. They turn the Success Strategist's solution plan into reality - configuring environments, integrating data, training customer teams, and ensuring customers go live successfully. This role brings deep electrical trade knowledge to every implementation - someone who can credibly "talk the talk" with contractors, field crews, and prefab shop teams. They partner closely with CSMs but do not own renewals or account management. This is a remote role based in the US with 25-30% travel required. Key Responsibilities Implementation & Onboarding Lead the full onboarding lifecycle: environment setup, configuration, data ingestion, permissions, integrations, and workflow design. Run implementation project plans including discovery, milestones, customer training, and go-live readiness. Deliver engaging onboarding sessions tailored to electrical contractor stakeholders - including field crews, prefab shops, VDC teams, project managers, and estimators. Technical Execution Troubleshoot configuration issues, work closely with engineering when needed, and translate technical concepts for end users. Validate alignment between delivered workflows and the pre-sales plan. Apply firsthand knowledge of electrical contracting workflows to configure Stratus in ways that reflect how electrical teams actually work. Cross-Functional Collaboration Partner with CSMs on post-go-live handoff and ensure customers ramp quickly. Provide product feedback based on customer onboarding issues, gaps, and patterns - with a particular focus on the electrical segment. Collaborate with Success Strategists to improve handoff documentation and repeatable implementation playbooks for electrical customers. Required Skills & Experience Deep knowledge of the electrical trade required - including electrical design, prefab, and shop operations. 2–5 years of experience in MEP subcontracting or VDC/BIM coordination at an electrical or MEP contractor. Strong project management and customer-facing communication skills - comfortable presenting to both field crews and leadership. Ability to solve ambiguous technical problems with minimal guidance. Familiarity with Revit, BIM/VDC, or similar modeling tools a strong plus. Preferred Experience with Stratus or similar construction technology platforms. Background in solutions engineering, technical onboarding, or implementation consulting. Experience implementing enterprise SaaS with field-heavy or trade contractor customers. E-VERIFY STATEMENT Stratus participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice Right to Work Notice Stratus, is the leading cloud-based platform for MEP contractors. We’re on a mission to revolutionize the construction industry by providing innovative data driven solutions that seamlessly layer across a contractor’s entire workflow from design, to fabrication, to installation.