Electronic Sales Trader & Client Support

Job description

**About Clear Street:** Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Clear Street’s proprietary prime brokerage platform adds significant efficiency to the market, while focusing on minimising risk, redundancy, and cost for clients. Our goal is to create a single source-of-truth platform for every asset class, in every country, and in any currency. By combining highly skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets. Clear Street’s mission is to become a single-source platform that serves a variety of investor types across multiple asset classes on a global scale. The Clear Street UK team is bringing Clear Street’s established equities, options and fixed-income prime brokerage business to a new market. **The Role:** Clear Street's International Electronic Execution Services business is growing, and we are looking for an Electronic Sales Trader & Client Support professional to join our London team. You will be embedded within a high-calibre group spanning Electronic Client Coverage, Technologists and Algorithmic Salespeople, and play a central role in supporting and developing our electronic client franchise across Equities and Options. This is a front-line, client-facing role operating at the intersection of technology and capital markets. You will own real-time client support, provide consultative guidance on algorithmic usage, and act as the critical link between our clients, sales, technology and engineering teams. **Responsibilities:** - Provide real-time support across Clear Street's algorithmic execution platform, handling both technical and functional client queries across equities and listed options. - Act as the primary liaison between technology, support and sales teams, fostering a collaborative environment to deliver outstanding client - Identify, triage and remediate technical issues promptly, coordinating across support, technology and engineering functions as required. - Take full ownership of client incidents from initial triage through to resolution, demonstrating proactive problem-solving and effective multi-team - Deliver exceptional service to both internal stakeholders and external clients, maintaining clear and timely communication - Serve as a knowledgeable resource on FIX protocol, order types and execution venue connectivity, liaising directly with exchanges, ATS and other execution venues. - Support the growth of the electronic business by providing consultative guidance on platform usage, best execution practices and algorithmic strategy **Skills required:** - Minimum 3 years of professional experience supporting an equity/options algorithmic trading platform in a client-facing environment - Demonstrable experience in risk management across equities and listed options. - Strong working knowledge of FIX protocol across both asset - Solid command of Transaction Cost Analysis (TCA) and fundamental execution quality metrics. - Options trading experience is an important component of this - Detailed understanding of current European and global market structure, including lit and dark venues, periodic auctions and - Familiarity with Python, AWS or Snowflake for data querying and analysis. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical **We Offer:** At Clear Street, we offer competitive compensation packages, company equity, pension, gender neutral parental leave, and full medical and dental insurance. Our belief has always been that we are better as a business when we are all together in person. As such, we are requiring employees to be in the office a minimum of three days per week. Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse in ideas, cultures and experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.