Electronic Services Specialist - Commercial Cash Management

Job description

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $23.80 - $31.50 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to support Commercial, Small Business and Health Servicing Financing customers in a variety of ways including product setup and maintenance for Commerce Connections, Remote Deposit, Sweep Accounts, and other Single Sign on Customers. Essential Functions Deliver exceptional service to internal and external customers by responding to inquiries via phone and email, while ensuring adherence to Service Level Agreements (SLAs) and collaborating effectively with business partners Provide Tier I support for setup related inquiries and tasks in collaboration with Treasury system implementations Ensure accurate and productive setup of client product on customer accounts Work closely with internal teams, such as Sales, Operations, and Treasury, to improve the efficiency and effectiveness of cash management processes Proactively notify clients to ensure there are no missed deadlines or customer impact Identify and recommend process improvements to current workflows/processes Validate the accuracy of data for clients to the system of record to ensure all required documentation is collected for account setup Perform other duties as assigned Work Schedule Monday - Friday: 8:00 AM - 5:00 PM Knowledge, Skills & Abilities Required Basic knowledge of the banking industry Ability to exercise sound judgement when making decisions Ability to quickly learn various systems and processes, with ease in navigating multiple platforms simultaneously Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel and Outlook Education & Experience Associate’s degree or equivalent combination of education and experience required. Bachelor’s degree preferred. 2+ years of customer service experience required 3+ year banking and Treasury industry experience preferred *Hybrid Schedule: In office 2 days minimum per week (training will require up to 5 days per week in office for up to 8 weeks, depending on progress and business need) *Must be eligible to work in the US without sponsorship now or in the future **Level of role is determined by knowledge, experience, skills, abilities, and education. ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist & Senior Specialist - Commercial Cash Management job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.80 to $31.50 per hour. #LI-MC1 #LI-Hybrid Must be eligible to work in the US without sponsorship now or in the future. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time