ELI _ Network Orders Administrator

Job description

Job Description: Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses. For our Helicopters Division we are looking for a Network Orders Administrator. MISSION Ensure efficient management of network orders by monitoring order flow, coordinating cross-functional activities and maintaining alignment between Customer Orders Management, MSM, MRP, Network Nodes and Supply Chain functions, guaranteeing on-time execution and customer satisfaction. KEY ACTIVITIES Manage network orders from creation to closure, ensuring completeness and accuracy of data. Monitor order progress across operational systems and network platforms. Coordinate activities related to Customer Orders Management and service provisioning. Interface with MSM and MRP processes to ensure consistency between demand, planning and execution. Support network nodes in the execution of operational requests and order fulfillment activities. Identify and manage order exceptions, delays, bottlenecks and escalation scenarios. Ensure data consistency across order management and planning systems. Provide visibility on order status, priorities, risks and recovery actions. Coordinate with MSM, Logistics and Quality functions when material availability impacts order execution. Support prioritization activities in case of resource or network constraints. Monitor service levels and operational KPIs related to order execution. Contribute to continuous improvement initiatives of order management and network processes. MAIN INTERFACES Customer Orders Management MSM (Material & Service Management) MRP / Planning Functions Network Nodes Supply Chain Procurement Logistics & Warehouse Service Delivery Operations & Engineering Customer Support Functions MAIN RESPONSIBILITIES Ensure end-to-end management of assigned network orders. Maintain alignment between customer requirements and operational execution. Perform operational follow-up of orders and related activities. Manage escalations and support timely issue resolution. Coordinate stakeholders involved in the order fulfillment process. Monitor execution performance and compliance with delivery targets. Maintain accurate and reliable information within operational systems. Provide reporting and visibility on workload, backlog and critical orders. Support process optimization and operational excellence initiatives. QUALIFICATIONS & EXPERIENCE Qualifications Bachelor's Degree in Engineering, Telecommunications, Supply Chain or equivalent. Experience 2-5 years experience in Operations, Service Delivery, Order Management, Network Operations or Supply Chain environments. SOFT SKILLS / COMPETENCIES Strong coordination and stakeholder management Problem solving and analytical mindset Customer-oriented approach Planning and prioritization capability Attention to detail and data accuracy Ability to work under pressure and tight deadlines Effective communication skills Cross-functional collaboration ADDITIONAL REQUIREMENTS Availability for occasional travel. Flexibility in managing operational priorities and urgent requests. Familiarity with ERP, Order Management and Planning system WHAT WE OFFER Engagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture. Every day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement. Our reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector. • Working arrangement: Hybrid • Employment category: White-collar employee • Contract type: Temporary contract (6 months) hired through a temporary employment agency • 13th-month salary • Performance bonus linked to business results • Welfare vouchers worth €250 per year • Ongoing training and professional development opportunities, including both technical and soft skills • Well-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs. The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation. THE SELECTION PROCESS We look forward to receiving your application: please submit your CV within three weeks of the job posting date. How does the selection process work? Following the application collection phase, the CVs that best match the required qualifications will be evaluated and shortlisted. Selected candidates will take part in an introductory interview with the Human Resources team, focusing on motivation and aptitude, followed by an in-depth technical interview with the relevant Business function. At the end of the process, all candidates will receive feedback, regardless of whether the outcome is positive or negative. Seniority: Junior Primary Location: IT - Vergiate Contract Type: Total Base Pay Range: €32,731.92 – €43,000 Hybrid Working: Hybrid