Eligibility System Tester

Job description

Job Requisition ID: 58475 BPIS: 08543, 08559, and 08560 Opening Date: 08/31/2026 Closing Date: 09/14/2026 Agency: Department of Healthcare and Family Services Class Title: MANAGEMENT OPERATIONS ANALYST I - 25541 Skill Option: None Bilingual Option: None Salary: Anticipated starting salary $6,135 monthly; Full salary range $6,135 - $8,790 monthly Job Type: Salaried Category: Full Time Number of Vacancies: 3 Bargaining Unit Code: RC062 Technical Employees, AFSCME Merit Comp Code: Work Hours : Monday-Friday 8:30 a.m. - 5:00 p.m. Anticipated Hybrid Work Schedule Availability : It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location : Springfield - 201 S Grand Ave E Work County : Sangamon Agency Contact : This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Department of Healthcare and Family Services (HFS), Bureau of Medical Eligibility Systems, is seeking to hire an Eligibility System Tester for its Integrated Eligibility System user acceptance testing team. The candidate will join a talented team of colleagues working to improve the lives of Illinoisans by assuring that HFS programs and systems provide health coverage to eligible Illinoisans consistent with state and federal requirements. As a tester, the candidate will work collaboratively with individuals across the bureau as well as in other bureaus and other state agencies to design, test, and implement changes to the Integrated Eligibility System which is used by staff statewide to determine and maintain eligibility for public benefits such as the Medicaid program administered by HFS. The ideal candidate will have a high attention to detail and excellent communication skills that allow them to document findings thoroughly and accurately and to interpret and explain complex materials. The candidate should enjoy problem solving and possess critical thinking skills. They should also thrive in a fast-paced work environment that requires prioritization of multiple ongoing work streams and working collaboratively as a part of a team. HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you, please apply today! Essential Functions Under general supervision, serves as an Eligibility System Tester by participating in the analysis, design, review, and testing of newly developed, revised, or existing functionality of the Integrated Eligibility System (IES) related to the medical programs administered by the Department of Healthcare and Family Services, including but not limited to, Long Term Care (LTC), Aid to the Aged, Blind and Disabled (AABD), Family Health Plans (FHP), Affordable Care Act (ACA), Share and Premium programs Provides design recommendations for IES and downstream processes based on Agency needs and knowledge of policy and procedures (MMIS, IMPACT, SAP, KCDB, HBWD DB) Participates in the analysis of outcomes vs expected outcomes to help identify problem areas, gaps in design, and any other issues Reviews Medical program policy and rule changes for impact to IES Assists in preparing reports for leadership on outcomes and quality control Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research Requires one (1) year of progressively responsible professional experience in management operations analysis or the completion of an approved training program Preferred Qualifications Minimum of two (2) years of experience working with medical programs administered by Health and Human Services organization such as Modified Adjusted Gross Income (MAGI), Assistance to the Aged, Blind, and Disabled (AABD), and All Kids within the Integrated Eligibility System (IES) or a similar public benefits eligibility system, preferably in Illinois as a Human Services Caseworker (HSC) or a Social Services Career Trainee (SSCT) Minimum of two (2) years of experience reviewing and interpreting complex materials and communicating the information to a variety of audiences Minimum of two (2) years of experience utilizing Microsoft Office software products, including but not limited to Microsoft Excel to complete projects and analyze data Minimum of one (1) year of experience documenting processes, evaluating their effectiveness, and implementing changes Conditions of Employment Requires completion of a background check and self-disclosure of criminal history Requires ability to travel in the performance of duties, with overnight stays as appropriate Requires the ability to utilize and maintain state-issued equipment such as a laptop The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description About the Agency At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high-quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer. Benefits Statement Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: