Embedded Intelligence Program Manager

Job description

Position Summary The Program Manager is responsible for the overall leadership, performance, and delivery of a multi-functional security and intelligence program supporting a global entertainment company. This role provides oversight across multiple teams, ensuring alignment with client priorities, operational excellence, and consistent service delivery. Serving as the primary operational liaison between Client and Sibylline, the Program Manager develops trusted stakeholder relationships, drives continuous improvement initiatives, supports workforce development, and ensures program objectives are achieved in a complex and evolving environment. The Program Manager leads analysts across several workstreams, providing coaching, performance management, and strategic direction, while fostering collaboration, accountability, and professional development. This position works closely with client stakeholders and Sibylline leadership to identify emerging needs, address operational challenges, and enhance program effectiveness. Essential Functions / Responsibilities Lead and own operational oversight for multiple teams and workstreams supporting the client program. Serve as the primary operational point of contact for client stakeholders, developing trusted relationships and ensuring a clear understanding of business requirements, priorities, and objectives. Partner with client stakeholders and Sibylline leadership to develop program goals, establish priorities, and support the ongoing evolution of program capabilities and services. Ensure the consistent delivery of high-quality services, products, and outcomes across all program functions through effective coordination, oversight, and quality assurance processes. Monitor program performance and identify opportunities to improve effectiveness, efficiency, scalability, and service quality. Drive continuous improvement initiatives, implementing enhancements to workflows, processes, tools, and operating procedures to support program objectives and client needs. Coordinate activities across multiple teams to ensure alignment, effective communication, knowledge sharing, and successful execution of program priorities. Prepare and deliver program updates, performance reports, briefings, and recommendations to client stakeholders and Sibylline leadership. Identify operational risks, resource constraints, skill gaps, and emerging program needs, developing and implementing appropriate mitigation strategies and solutions. Lead recruitment activities for the program, including interviewing candidates, evaluating talent, and providing hiring recommendations. Support onboarding and offboarding activities in coordination with Sibylline and client stakeholders. Conduct performance reviews, provide ongoing coaching and feedback, establish development goals, and support career growth for program personnel. Foster a collaborative and inclusive team culture centered on communication, accountability, professional development, and operational excellence. Identify training and development needs across the program and coordinate appropriate learning and development opportunities to enhance team capability and performance. Support escalation management and issue resolution, partnering with stakeholders to address operational challenges and ensure continuity of service. Assist with the sharing of knowledge, best practices, and expertise across Sibylline's global network. Perform other duties as assigned. Knowledge, Skills, and Abilities Strong program management and operational leadership skills, with the ability to oversee multiple workstreams and priorities simultaneously. Demonstrated ability to build and maintain productive relationships with clients, stakeholders, and cross-functional partners. Excellent written and verbal communication skills, including the ability to present information clearly and effectively to senior stakeholders. Strong leadership, coaching, mentoring, and performance management capabilities. Ability to identify operational challenges, develop solutions, and drive continuous improvement initiatives. Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. Ability to influence stakeholders and build consensus across diverse teams and functions. Experience leading cross-functional initiatives and coordinating efforts across geographically dispersed teams. Sound judgment, professionalism, and discretion when handling sensitive or confidential information. Strong problem-solving and decision-making skills, with the ability to operate effectively in dynamic and evolving environments. Proficiency with Microsoft Office Suite, collaboration platforms, and other business productivity tools. Demonstrated experience in a client-facing environment with responsibility for stakeholder engagement and service delivery. Bachelor's degree in Security Studies, Intelligence, International Relations, Criminal Justice, Business Management, Risk Management, or a related field from an accredited college or university; or equivalent professional experience. Master's degree preferred. Minimum 7 years of professional experience in corporate security, intelligence, risk management, investigations, crisis management, program management, or related field. (Suggested qualification based on intended scope.) Minimum 3 years of experience leading teams, supervisors, managers, or multi-functional programs. Work Environment/Physical Requirements This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 10%. Benefits Dental Insurance – Fully Employee Paid Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members Flexible Spending Account and Dependent Care Spending Account Long Term/Short Term Disability – Sibylline pays 100% for employees Basic Life and AD&D Insurance – Sibylline pays 100% for employees 401(k) with up to 5% company matching 15 day of PTO Accrued during the year 9 days front loaded sick days per year 11 Holidays 5 mental health days frontloaded per year Employee Assistance Plan (EAP) $100 monthly IT stipend Interview Process Initial call with our Talent Acquisition team member Timed written assessment (arranged at a time that suits you) to test writing and analytical capability Verbal Briefing during panel interview with some of the team members and hiring managers at Sibylline Meet and Greet with the client Artificial Intelligence: Not used in candidate screening Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for! Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. About Sibylline Sibylline is the world's largest private intelligence firm, helping organisations manage risk, spot opportunity, and build resilience in an increasingly volatile world. Our people provide the insight that leaders need to navigate today's complex geopolitical landscape. It's meaningful work, with high-profile clients and real-world stakes – and that's what makes it so rewarding. We're innovative, entrepreneurial, and growing fast, which means genuine opportunities to take on complex challenges, work with cutting-edge technology, and build your career, whatever stage you're at. Everyone brings something different to the table, and we want that reflected in how we operate. Our roles suit a wide range of working styles, personalities, and interests, and we invest heavily in our managers so that every person gets the support they need to do their best work. We're looking for people who are ambitious, discreet, and sharp, with strong integrity and a genuine curiosity about the world. If you're comfortable with uncertainty, energised by complex problems, and passionate about global affairs, we'd love to hear from you.