EMEA Client Facing Technology Enablement Lead

Job description

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals. We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance. You Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning. Love solving complex real-world business problems. Recognize that cross-functional collaboration is a core component of success for the team. Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs. Have become a stronger engineer by making mistakes and learning from them. Are a doer, someone who wants to grow their career and gain experience across technologies and business functions. We Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued. Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams. Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate. Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion. Embrace knowledge sharing through lunch-and-learns, demos, and technical forums. Consider our people to be our greatest asset—we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions. About PIMCO PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and non-traditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. Role Overview The EMEA Client-Facing Technology Lead ensures that technology meaningfully improves the working lives and business outcomes of PIMCO's client-facing teams across EMEA This role starts with the end user — deeply understanding the goals, workflows, and friction points of Sales, Marketing, Servicing, and PSG teams — and works backward to connect those needs to the right solution, whether that means leveraging existing global platforms, driving targeted enhancements, or making the case for net-new capabilities. Acting as a senior bridge between the client-facing organization and global product and engineering teams, this role is the voice of EMEA in global technology decisions — ensuring solutions are grounded in real user needs and regional context. Success is measured by whether technology is visibly improving how EMEA teams work and deliver for clients. Key Responsibilities Understanding User Goals Build deep, trusted relationships with client-facing leaders and teams across EMEA Develop a thorough understanding of how Sales, Marketing, Servicing, and PSG teams work — their goals, day-to-day workflows, pain points, and unmet needs Maintain an ongoing, structured view of where technology is and is not delivering value across EMEA Matching Needs to Solutions Act as the primary connector between user needs and available technology — identifying where existing global platforms can address EMEA goals and enabling teams to get full value from them Exercise strong judgment on solution fit, ensuring recommendations are driven by what genuinely serves the user Provide structured, responsive support so that users can extract maximum value from the tools available to them Influence Platform Directions Translate user insights into clear, well-evidenced input for global product roadmaps — advocating for enhancements, new capabilities, or net-new solutions where needed Partner with global product and engineering teams to prioritize and deliver solutions grounded in EMEA user needs Ensure that EMEA requirements — including regional regulatory considerations and market-specific workflows — are reflected in global platform decisions Qualifications Essential Qualifications Prior experience in asset management, investment banking or alternatives Deep knowledge of one or more Sales, Marketing, or Client Servicing domains: the goals, workflows, data, and tools that define how those teams work (e.g., Salesforce, Dynamics, Marketo, Tableau, Power BI) Demonstrated ability to build trusted relationships with internal users and senior stakeholders Strong consultative instinct — able to engage users with curiosity, identify the real problem beneath the stated one, and distinguish between a workflow gap, a training need, and a missing capability Proven ability to translate user insights into clear, well-evidenced technology recommendations — whether pointing to an existing solution, requesting a roadmap enhancement, or making a case for something new Credibility with both senior business stakeholders and technical product/engineering teams — able to operate fluently in both worlds Excellent communication skills, with the ability to frame technology in terms of business value We welcome candidates from diverse professional backgrounds including former account associates or client facing business roles – who have developed a strong orientation towards technology. Preferred Qualifications A strong product ‘mindset’: user empathy, outcome orientation, iterative delivery and roadmaps Experience working with global product or engineering teams on roadmap shaping and prioritization Experience leading regional change or adoption initiatives for enterprise platforms Experience with client reporting and/or portfolio analytics Equal Employment Opportunity and Affirmative Action Statement PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.