EMEA HR Service Delivery Lead

Job description

Job Description The Regional HR Service Delivery Lead (SDL) is accountable for end-to-end delivery and performance of HR services for a single Shared Business Services (SBS) center/region, ensuring adherence to global standards and stable, high-quality service to HR and business stakeholders. The SDL leads HR operations locally, partners with the Global Service Delivery Lead and Service Line Manager for direction and with the Global Point of Contacts/Point of Contacts for standards, and reports managerially to the SBS Center Lead to end delivery and performance of HR services quality service to HR and business stakeholders. Scope of Services (Center/Region) Own the day-to-day delivery of the HR portfolio executed in the center/region, which may include today delivery of the HR portfolio executed in the center/region, which may include: People Connect Services (case management & employee inquiries). Employee lifecycle Services (On/off boarding, Recruitment), People Development Services (Development & training and Performance & succession plan) and Payroll Services. Key Responsibilities : 1) Service Delivery & Operations Run daily HR operations for the center/region, ensuring reliability, timeliness, quality, and compliance across all in scope subprocesses. Scope subprocesses. Execute against the global service charter, SOPs, and standards; enforce local adherence and manage controlled exceptions. Coordinate shift plans, capacity, and cross training to handle seasonal peaks and business continuity. Training to handle seasonal peaks and 2) Performance Management Own regional KPIs/SLAs (cost, quality, speed, experience); publish dashboards, lead reviews with stakeholders, and drive corrective actions. Contribute data to global HR performance reviews and scorecards led by the service line. 3) Standards, SOPs & Controls Implement global process standards locally in partnership with Global Point of Contacts; raise and manage deviations through governance. Govern the SOP lifecycle at the center (creation, validation, periodic updates, single source of truth) and uphold knowledge management practices. management practices. Maintain risk controls and business readiness for critical HR services in the region. 4) People Leadership Lead and coach HR supervisors/teams; build skills mapped to the global competency model; drive engagement and retention. Provide structured feedback into workforce planning and talent pipelines for the HR service line. 5) Stakeholder & Business Relationship Manager Routines Act as primary HR delivery contact for regional HR leadership/HRBPs and business stakeholders; manage escalations and expectations. Run regional governance routines (monthly/quarterly service reviews) and feed the global stakeholder plan with your Service Line counterparts. 6) Continuous Improvement & Digital Identify and deliver Continuous Improvement/automation opportunities; quantify benefits and track realization in alignment with the service line roadmap. Champion a digital first mindset (workflow, case tools, analytics) to improve experience and throughput. 7) Transitions & Stabilization Lead the center’s readiness, knowledge transfer, go live, hyper care, and stabilization for HR scope migrations; adhere to SBS transition tollgates and documentation. Experience and Qualifications 5–10+ years in HR shared services/GBS delivery with multi country regional scope; Track record running payroll/benefits and employee lifecycle operations at scale Demonstrated success owning KPIs/SLAs, resolving escalations, and leading teams through standardization and change. Soft skills Strong people leadership, coaching, and workforce planning. Operational rigor (governance, controls, BCP) and data driven decision-making. Stakeholder management/BRM, conflict resolution, and clear executive communication. Continuous improvement and digital mindset Good presentation, communication skills and experience in engaging & presenting to senior executives regularly. Ability to work in a dynamic, fluid environment by taking quick decisions and working independently. Track record of problem-solving experience based on data analysis. Fluent English is mandatory. Additional Information for the job Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. Our Benefits 25 annual paid leave Flexible working hours Food vouchers Transportation allowance Additional medical & dental insurance Life insurance Sports card with 90/10 coverage Various learning & development opportunities Yearly performance evaluation plans Social clubs & Wellbeing initiatives Team buildings & social events Employee Referral Program Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.