EMEA Senior Business Operations Specialist

Job description

This role serves as the central operational and analytical anchor for the EMEA region. As a key individual contributor, you will provide comprehensive visibility across both solution and branded product businesses by consolidating data, monitoring performance, and driving cross-functional alignment. You will work closely with regional teams to strengthen operational excellence and support effective business execution. Key Responsibilities Business Operations & Performance Analysis Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines. Track KPI achievements, conduct detailed revenue gap analyses, and collaborate with relevant stakeholders to formulate practical recovery plans. Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance. Identify and mitigate logistics-related risks and operational bottlenecks. Process Optimization & Transformation Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives. Monitor daily operations to ensure compliance with regional and global operational, commercial, and financial standards Partner & Channel Management Manage the partner lifecycle, including contracts, onboarding, termination, and performance reviews. Develop partner programs, organize workshops and events, and improve channel and alliance-management processes. Digital Enablement & Knowledge Management Use AI and digital tools to structure, analyze, and visualize end-to-end transaction data. Evaluate and implement digital solutions with IT and HQ, and drive cross-region DMS and CRM enablement. Maintain the SharePoint knowledge hub, operational FAQs, regional portal, and data dashboards. Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a related discipline. 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations within international business environments. Proven experience supporting regional and global business operations across cross-functional teams. Extensive experience leading and optimizing end-to-end business processes, ensuring seamless collaboration across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations. Demonstrated success in driving business process standardization, operational governance and continuous improvement initiatives. Experience leading ERP implementation, business system optimization and digital transformation projects. Strong understanding of commercial operations, customer operations, supply chain and logistics processes. Proven ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service and Project Management teams to improve operational performance and business efficiency. Proficiency in ERP systems (SAP), CRM and sales pipeline management, business process mapping and governance, performance reporting, business data analysis and advanced Microsoft Excel skills. Fluency in English and Chinese is required; proficiency in another European language is an advantage. Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."​ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions.