Emergency Client Service Representative (CSR) - Puget Sound Veterinary Specialty + Emergency

Job description

**Emergency Client Service Representative (CSR) – Veterinary ER** **Puget Sound Veterinary Specialty & Emergency (PSVSE)** At PSVSE, our CSR team is more than a front desk team—they are often the **first point of support** for pets and people during some of their most stressful moments. We are seeking an experienced **Emergency Client Service Representative**who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about providing exceptional client care. Our hospital is committed to providing gold standard emergency and specialty veterinary care while fostering a culture of compassion, collaboration, accountability, and continuous learning. We believe every interaction matters and that great patient care starts with great communication and teamwork. **Position Summary** The Emergency CSR plays a critical role in supporting the flow of our 24/7 emergency hospital. This position is responsible for managing incoming emergency calls, coordinating patient check-ins, obtaining accurate patient information, supporting medical team communication, and ensuring clients feel supported throughout their visit. This role is ideal for someone who can remain calm and professional during high-stress situations while creating a compassionate and welcoming experience for clients and patients alike. **What You’ll Do** • Answer and manage incoming emergency calls with urgency, professionalism, and empathy • Provide compassionate support to clients during stressful and emotional situations • Obtain accurate patient histories and communicate effectively with the medical team • Triage calls appropriately and prioritize incoming cases based on urgency • Check in emergency patients efficiently while maintaining a positive client experience • Support front desk workflow including documentation, payments, and medical record management • Collaborate closely with doctors, technicians, assistants, and leadership to support patient care • Maintain an organized, professional, and team-focused reception environment **What We’re Looking For** • Minimum of **1 year of veterinary CSR or reception experience required** • Emergency or specialty veterinary experience strongly preferred • Strong multitasking, communication, and problem-solving skills • Ability to remain calm, compassionate, and efficient in high-pressure situations • Confidence handling emotional or sensitive client interactions • Team-oriented mindset with a willingness to learn, grow, and support others **Benefits & Perks** Full-time team members are eligible for: • Health, Dental, and Vision Insurance • 401(k) with employer match • Employee Assistance Program (EAP) • Continuing Education allowance • Annual scrub allowance • Paid Time Off (PTO) • Paid Holidays • Employee pet discount • **Weekday overnight and weekend shift differentials offered** **Why PSVSE** At PSVSE, we believe in supporting one another, growing together, and providing exceptional care to every patient and client who walks through our doors. Our CSR team plays a vital role in creating trust, communication, and compassion from the very first interaction. If you are looking for a meaningful role in a collaborative emergency and specialty environment, we would love to hear from you. Compensation Range $19—$26 USD