eMPF Customer Care Executive

Job description

Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication Other special tasks as assigned from Manager To succeed in this role: University graduate or at least diploma level with pension and finance experience At least 2 years of MPF client service experience, both in employer and member level Strong MPF and related knowledge Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers Familiar with checking customer profile with back-office system Good problem solving skills Fluent in English and Mandarin What we offer: 14 days AL 17 days Public Holidays Birthday Leave Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave MPF / ORSO contribution Discretionary Bonus Scholarship for further studies Life insurance and medical benefits Family health benefits Dental benefits Staff discount Free access to the company's amenities