Employee Benefits Client Success Manager

Job description

**Client Success Manager – Employee Benefits** The Client Success Manager is responsible for delivering an exceptional client experience throughout the life of the relationship. This role serves as the primary operational and relationship contact for assigned clients, ensuring successful implementations, proactive communication, seamless renewals, and ongoing strategic support. Unlike a traditional Account Manager or Account Executive, the Client Success Manager is expected to proactively engage clients, anticipate needs, solve problems before they occur, and identify opportunities to strengthen long term partnerships. This role is measured not only by service excellence, but by client retention, responsiveness, operational execution, and relationship development.