Employee Benefits, Enterprise Lead

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Employee Benefits Enterprise Lead is an experienced operator, trusted by peers and influential in the adoption of new systems and ways of working. This individual serves as the connective tissue between the transition project team and front-line colleagues, translating strategy into practical execution. The Enterprise Lead is fully dedicated from Project Kick Off through BAU transition. Core responsibilities Bridge Between Teams Acts as the liaison between the transition project team and end-users Communicates process changes clearly and translates technical jargon into practical steps Subject Matter Expertise Deep understanding of legacy processes to support optimization to new workflows Provides feedback during testing and pilots to ensure usability and desired outcomes Obtains data to provide analysis for process requirements Change Champion Advocates for the benefits of the new process Encourages adoption and proactively addresses resistance among peers Training & Support Conducts hands-on training sessions Offers real-time troubleshooting during go-live Business Decision Analyzes options and evaluates outcomes Makes decisions timely to maintain momentum and progress Communicates decisions clearly to impacted business partners Strategic & Operational Leadership Defines and drives strategic initiatives to enhance the overall client experience Evaluates and expands outsourcing opportunities to improve operational efficiency Establishes and leads a process design committee to govern, standardize, and provide national oversight for process changes Develops and implements professional standards for the EBG team to deliver a high-touch, white-glove client experience Partners with the data team to design datasets and dashboards supporting quality assurance, governance, and professional standards initiatives Key skills Process Knowledge – Knows both legacy and new systems thoroughly Communication – Skilled at explaining complex changes in simple terms Problem-Solving – Quickly identifies issues and escalates critical ones Empathy – Understands user concerns and builds trust Adaptability – Comfortable with ambiguity and rapid change Job Level ZZ Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.