Employee Engagement Champion

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Employee Engagement Champion is responsible for increasing overall employee engagement in a call center environment and should be a positive solution-oriented person. This individual will organize all employee activities, events, recognition, and incentives to promote and advocate for a positive work culture, inspire employee engagement and foster collaboration. Responsibilities Create, execute, and enhance employee incentive and recognition programs Work with Site Leader to execute initiatives throughout the site Brainstorm and share ideas on how to improve employee engagement and morale on-site Meet monthly with Senior Leadership Team to discuss upcoming site wide initiatives and share what’s working and what’s needed. Serve as the main point of contact for Marketing/Communications, such as organizing company events, fundraising, and social media information. Develop social media content and strategies supporting a variety of initiatives, from employee engagement to volunteer on external campaigns. Organize annual events such as picnics, Halloween Trunk or Treat, Thanksgiving, Christmas Party etc. Anniversary Recognition – Work in partnership with Human Resources on the employee anniversary recognition program Birthday Recognition - Maintain DOB records and recognize employee’s birthday timely Plan, organize, initiate, communicate and provide refreshments for the Kudo’s and Superstar monthly luncheon Plan, organize, initiate, communicate and provide refreshments to celebrate top performers, perfect attendance, and core values winners with a quarterly event Create, organize and execute various employee celebrations including birthdays, anniversaries, Employee Appreciation Day (first Friday of March, Customer Appreciation week (first week of October) Photograph events and post photos for employee access. Increase our brand awareness in the community – Organize community involvement events, activities, and fundraisers. Work in partnership with Human Resources on events such as Health Fairs. Create, distribute and post monthly event calendar. Other duties as assigned Required Skills Ability to demonstrate TransPerfect’s core values in an ongoing and consistent way Excellent communication (written and verbal) skills Exceptional customer service and multitasking skills Strong organizational skills, sense of urgency, and attention to detail Effective and demonstrative project and time management skills Friendly, professional demeanor and interpersonal skills Be flexible and available to work extended hours. Required Experience & Qualifications Experience in a call center environment working with all levels of the organization. Advanced understanding of Facebook Timeline and Page Manager, Twitter, Instagram, and other social media tools. Proficiency in MS Office products: Word, Power Point, Excel Desired Skills & Experience Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision. Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization. Energetic & Passionate: Your passion and energy are deeply founded in your desire to help others and to be a positive role model. Pre-employment background check is required. TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.