Employee Experience Specialist

Job description

⭐ **Who we are** Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐ Role Overview As an Employee Experience Specialist at Lodgify, you will be the driving force behind a vibrant, empowering, and transparent workplace culture. Working within our People team, you will shape every touchpoint of the employee lifecycle—from onboarding and manager toolkits to engagement surveys and internal knowledge systems. ### ⭐ How will you make an impact? - **Empower team members throughout their journey:** Manage core employee lifecycle touchpoints, including onboarding programs, performance reviews, individual plans tracking, and exit interviews to ensure an exceptional employee experience. - **Champion manager enablement:** Build and roll out practical manager toolkits and self-serve resources that help leaders coach, support, and grow their teams effectively. - **Drive data-informed engagement:** Administer company-wide engagement surveys, analyze feedback, and collaborate with team leaders to convert employee insights into meaningful action plans. - **Optimize HR technology:** Own the daily administration of 15five and employee experience tools, keeping processes smooth, intuitive, and up-to-date. - **Build intuitive internal documentation:** Develop and organize our internal Notion pages and People guides, making key information accessible and transparent for everyone. - **Maintain competitive insights:** Conduct regular salary benchmarking and compensation analysis to help keep our reward structures fair, equitable, and competitive. - **Elevate HR analytics:** Maintain high-quality HR data and build clear reporting dashboards to highlight workplace trends and operational metrics. ### ⭐ What makes you a great fit? - **Relevant experience:** You bring 3+ years of experience in an HR, People Operations, or Employee Experience role, ideally within a growing technology or SaaS environment. - **Tool proficiency:** You have hands-on experience managing HR software (such as 15five or similar performance management tools) and documentation platforms like Notion. - **Strong communication:** You explain complex processes clearly and adapt your communication style when supporting diverse stakeholders across departments. - **Initiative & accountability:** You manage your time and projects independently, balancing daily responsibilities with longer-term initiatives seamlessly. - **Analytical skills:** You are comfortable working with HR metrics, survey analytics, and salary benchmarking data to identify patterns and present clear findings. - **Empathy & discretion:** You maintain strict confidentiality and approach sensitive employee conversations — such as exit interviews and growth plans — with genuine care and professionalism. - **Process orientation:** You enjoy identifying operational inefficiencies and creating practical guides, templates, or workflows that make work easier for others. - **Collaborative mindset:** You build positive working relationships easily and enjoy partnering with managers to solve team challenges together. ### ⭐ What does success looks like? - **Within 3 months:** Master the administration of 15five and core People tools, taking full ownership of onboarding documentation and routine survey administration. - **Within 6 months:** Publish a standardized Manager Toolkit on Notion that improves self-service access and reduces routine managerial support inquiries. - **Within 9 months:** Achieve high employee survey engagement rates and establish a clear tracking framework for follow-up actions across all teams. - **Within 12 months:** Complete a comprehensive benchmarking review and streamline employee lifecycle documentation to ensure a consistently top-tier employee experience.