Employee Relations/Industrial Relations Consultant (KL-based)

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity:

We are looking for someone to be part of our Global Employee Relations Team based in Kuala Lumpur as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices.

In this Role, you’ll get to:

• Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees.
• Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases.
• Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations.
• Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized.
• Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
• Manage employee relations case timelines and deliverables, ensuring timely stakeholder updates and high‑quality documentation
• Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices.
• Act as an HR Business Partner to a dedicated Department to share actionable insights and trends.
• Spearhead automation and improvements towards internal process such as (but not limited to) performance management, offboarding, etc.

To be successful in this position it will help you to have:

Qualifications & Experience

• Bachelor’s Degree in Human Resources, Law, or related field.
• Minimum 6-8 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with demonstrated knowledge of employment law, workforce reduction projects, and handling complex ER issues.

Skills & Attributes

• Strong problem-solving, sound judgment, and decision-making abilities.
• Adaptable, curious, and willing to challenge current practices.
• High attention to detail, ownership, reliability, and ethical standards (discretion, confidentiality).
• Ability to cope well with ambiguity and change
• Humility, flexibility, and strong interpersonal and stakeholder management skills.
• Timely task execution and ability to manage competing priorities.

Communication

• Fluency in written and spoken English.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives
• Great attention to detail
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills

#Kualalumpur