Employee Relations Manager - English & French speaker

Career Category Human Resources Job Description Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives. Employee Relations Manager - English speaker LIVE What you will do The Employee Relations Manager is responsible for conducting HR investigations and providing practical guidanc e and support to managers and employees across assigned countries within the EMEA region . In their investigator role, they conduct thorough, impartial, and timely investigations into potential breaches of HR policies, including allegations of harassment, discrimination, retaliation, misconduct, or other inappropriate behaviour involving employees across assigned countries within the EMEA region . They also act as a trusted adviser to leaders on a broad range of employee relations matters, including performance management, probation, behaviour and capability issues, disciplinary and grievance cases, workplace adjustments / accommodations , and conflict resolution. They provide practical advice and coaching to people leaders on the fair and consistent application of policies and procedures, enabling them to manage employee issues confidently and appropriately. The Employee Relations Manager reports to the Regional Employee Relations Lead. Employee Relations is a specialised HR function that partners closely with people leaders, Compliance, Legal (both in-house and external), and HR stakeholders to protect Amgen’s values, support the fair, consistent and compliant management of sensitive workplace matters in line with Amgen’s culture of respect and integrity. The responsibilities of the role will include: Conduct thorough, timely and impartial HR investigations across assigned countries within the EMEA region, involving employees at all levels of the organisation . Maintain confidentiality and sensitivity to all issues, ensuring investigations are objective and respectful. Prepare professional, well-documented investigation records, including investigation plans, interview notes, and summaries. Present investigation findings to HR colleagues, Legal partners, and business leaders clearly , concisely , and objectively . Develop and maintain strong relationships with key partners across assigned countries within the EMEA region. Provide people leaders with expert advice and practical guidance on employee relations matters, including performance management , probation , behaviour al concerns, disciplinary and grievance issues, and conflict resolution. Partner with local HR Business Partners to provide counsel on complex employee relations issues and ensure consistency across countries. Where appropriate , participate in formal performance, disciplinary or termination discussions with employees and people leaders. Promote a positive and productive working environment by responding to employee concerns, addressing issues proactively, and advising leadership on best practices. Manage assigned employee relations cases from intake to closure, recording case activity accurately within Amgen’s case management systems, ensuring data integrity and contributing to regional reporting and insights. Support the Employee Relations Regional Lead with the implementation of the regional Employee Relations Centre of Excellence (COE) model across assigned countries within the EMEA region, contributing to the alignment and standardisation of ER processes and the continuous improvement of practices across the region. Collaborate with relevant HR, Compliance and Learning and Development partners to design and deliver training on employee relations matters, key HR policies and procedures, and channels for raising workplace concerns, including Speak Up. Use ER case data and insights to identify emerging trends, risks, and opportunities to strengthen workplace culture and manager capability . WIN What we expect of you Minimum requirements At least five years’ practical experience managing complex Employee Relations casework, including direct experience conducting workplace investigations and advising managers on sensitive workplace matters. Strong understanding of European employment laws and related HR practices, with awareness of employment frameworks across assigned countries within the EMEA region. Excellent written and verbal communication and presentation skills. Proven ability to interpret and apply company policy, investigation procedures, and regulatory requirements fairly and consistently. Fluency in English, both written and spoken, is required. Preferred requirements Bachelor’s degree or equivalent qualification in Human Resources, Employment Law, Business or a related field is desirable. Experience of engaging with works council s, unions, and other employee representative bodies. Strong analytical, problem-solving, collaboration, and project-management skills. Ability to manage multiple cases and projects, and to prioritise effectively while maintaining attention to detail. Capacity to identify potential HR, Compliance, or Legal risks within complex casework and escalate appropriately. Skilled at managing difficult conversations and conducting objective, non-confrontational interviews, while handling sensitive matters with fairness, empathy, and professionalism, and demonstrating resilience and composure under pressure. Demonstrated ability to exercise sound judgement, operate independently, and maintain confidentiality. Ability to influence and coach people leaders to build capability and manage employee issues effectively. Experience working across different countries and cultures, preferably within a regional or multinational environment, with a commitment to understanding local employment practices and cultural norms. Demonstrated change agility and experience supporting process improvement or COE standardisation initiatives. Additional language fluency, including French, German, Arabic, Spanish or Italian, is desirable. THRIVE What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected gross pay range for this role: in the posted primary location (AMGEN Capability Center Portugal - ACCP) is available on the website. The expected gross pay range for this role in the additional location (Ireland) is EUR 67,347 to 91,117. Actual pay will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, AMGEN offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. APPLY NOW Objects in your future are closer than they appear. Join us. EQUAL OPPORTUNITY STATEMENT AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. . Salary Range 47,709.65 EUR - 64,548.35 EUR