Employee Services Specialist (US Shift)

Job description

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Location: Bangalore,IND You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Employee Services (HR Direct - US)** **US / UK / Australia / Canada Job shift experience is manadatory (either one)** **Summary:** The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information. The role is accountable for delivering efficient, accurate and reliable information to support the Applied employees in a timely manner. Role will require you to work on shift basis. **Key Responsibilities:** - Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently. - Has knowledge of the US mobility & immigration process. - Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner. - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience. - Actively participate in process improvements to improve the efficiency of the Customer Service. - Maintains team professionalism in confidentiality, integrity, and company data protection. **Skills, Knowledge, Experience:** - **Active Listening:** Listening to a customer’s questions and concerns and responding in a way that makes them feel heard, paves the way forward to a solution. - **Technical knowledge:** As a customer service professional, you need to be familiar with technical knowledge (Workday, ServiceNow, etc..) to help customers make informed decisions and troubleshoot any issues. Basic excel skills to handle reporting & analytics. - **Resourcefulness:** Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day. - **A willingness to go the extra mile:** Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way. **Requirements**: - Full proficiency in English is a must. - Excellent communication and interpersonal skills with a creative mindset. - Experience working in customer service - Bachelor’s degree **Experience**: 2 to 4 years (Strictly not more than 5 Years) **Joining Location** – Bangalore, Whitefield **Job timing** – 8:30 PM to 5:30 AM / 09:30 PM to 06:30 AM (**US Shift**) Shift allowance available apart from the compensation. **Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.** **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Not Specified **Relocation Eligible:** Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.