Employee Success Business Partner

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### **The Role** The ESBP role at Veeva is fiercely customer-centric—our "customers" being the internal managers and teams they lead. We call ourselves "Employee Success" (ES) because our focus is fundamentally different from traditional Human Resources. Modeling ourselves after high customer-service organizations like Starbucks and Disney, our core mission is Service Excellence. We view HR as an exercise in Operational Excellence rather than governance, with our true purpose being to enable, empower, and give energy to our internal partners so they can push the business of Veeva forward. We believe that Employee Success directly drives Customer Success. **Our Two Core Mandates** - **Service Excellence & Trust:** Build foundational credibility by delivering frictionless, high-quality support across core ES processes, helping managers drive excellence and create highly productive teams. - **Strategic Catalyst (The GM Mindset):** Operate as a "business person who does ES." You will partner with business leaders, and you must think like a business leader yourself. Those who are successful in this role bring a General Manager's mindset to concepts like talent density and business velocity. Because Veeva managers own the employee lifecycle, your role is not to do the work for them, dictate how they manage the teams they lead, or define talent success on their behalf. Instead, you will empower manager independence, guiding them to drive their own solutions through critical thinking and autonomy. This stems from a deep understanding of the business. Your goal is to enable and advise leaders in aligning the right people to the right roles, building a performance culture that directly drives commercial outcomes. ### What You'll Do - Support business leaders in driving core ES process - Proactively ensure that ES process and policy does not inhibit or slow down your support groups - Provide managers with counsel, subject guidance, and support in areas like employee relations, change management, and compensation - Help managers tie their business objectives to talent profiles and people strategies - Act as a customer-first, people-oriented solutions consultant by providing thought partnerships and useful tools for the leaders you support - Support managers in fostering a culture of excellence within their teams through performance management and talent management - Contribute to the evolution of the Employee Success Business Partner team through thought partnership and various projects ### Requirements - 6+ years of professional work experience - 2+ years experience in consultative-type roles - Experience in facilitating the various phases of the employee life cycle - Deep understanding of business operations and economics - Skillful communicator who's adept at influencing and building trust by knowing when to 'lean in' or 'lean back' - Ability to analyze, synthesize, and interpret complex data or information - Skilled at creating impactful business-oriented people solutions through creative thinking and analysis of complex inputs - Highly resourceful and comfortable working with ambiguity - A forward-looking, self-driven hustle - Growth mindset ### Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: 1. A conversation with the hiring manager 2. A practical case exercise 3. A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. ### Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program ### Compensation - Base pay: $75,000 - $175,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.