Employee Success Operations & Innovation Coordinator

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role EMEA Labor Relations is a high-volume, multi-country function operating across complex legal and regulatory environments. This role keeps it running at its best — coordinating multi-country processes, managing reporting, and keeping stakeholders aligned across the region. Rigour, consistency, and trust are at the core of everything we do. The right person takes pride in running operations well, building processes that are not just effective but repeatable and scalable — including through AI-powered tools and automation. We're looking for someone who brings a continuous improvement mindset to the day-to-day, and who sees the value in building systems that can extend beyond a single team or function. Our processes are in good shape, and we are looking for someone who executes them with excellence, documents and systematises them with precision, and is energised by the idea that a well-built process in one place can create value across the broader Employee Success organisation. What You'll Do Coordinate multi-country projects across EMEA — timelines, progress tracking, and stakeholder alignment Maintain reporting, data integrity, and management-ready dashboards Design and document standardised templates, playbooks, and intake processes that can scale across jurisdictions and teams Prepare briefings and materials for senior leadership Partner with cross-functional ES teams on shared process improvement initiatives — identifying where proven approaches can be replicated or adapted Own and improve core operational workflows and AI-driven automation tools Contribute to the evolution of our Slack-based tooling as an intelligent, AI-powered platform What We're Looking For Experience in ES, Legal Ops, HR Ops, or operations with a strong track record running complex, multi-stakeholder programmes with rigour Exceptional organisation and attention to detail — first-time quality, every time A systems thinker: you don't just run processes, you document, standardise, and look for ways to replicate what works High integrity — you lead with transparency in stakeholder relationships and commitments Strong written communication — turning complex processes into clear, accessible documentation Comfortable with AI-powered tools and curious about automation An interest in how operational excellence in one team can create broader value across an organisation Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.