EN - Reservation Agent

Job description

Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue Aims to upsell rooms and other services to maximize the profitability of the company Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices Leases and cooperates with other departments as needed Creates reports or partake in projects as directed by management Assists other Business Units as and when needed Minimum 1 Years as a Reservations Agent Knowledge of Accor Distribution and Reservation systems is preferable experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.