End User Computing (EUC) Engineer

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an End User Computing (EUC) Engineer based in the United States.** We are seeking an experienced EUC Engineer to manage, secure, and optimize an enterprise end-user computing environment. In this role, you will serve as the dedicated technical resource responsible for endpoint administration, device provisioning, application deployment, and lifecycle management. You will work extensively with Microsoft endpoint management technologies to ensure devices remain secure, compliant, and reliable. The position also involves supporting mobile devices, managing endpoint vulnerabilities, and improving the overall digital employee experience. Working remotely with a dedicated client account, you will collaborate with stakeholders to deliver responsive, high-quality technical support. This is an opportunity for a seasoned endpoint specialist to apply their expertise in a modern enterprise environment on a contract basis. ### Accountabilities - Administer, maintain, and optimize enterprise endpoint management platforms, including Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune. - Configure, deploy, and support Windows Autopilot to streamline device provisioning, onboarding, and endpoint lifecycle management. - Manage Windows endpoint infrastructure using Windows Admin Center and other relevant administration tools. - Package, deploy, update, and maintain enterprise applications across the end-user computing environment. - Oversee operating system lifecycle activities, including upgrades, migrations, device refreshes, and endpoint replacement initiatives. - Manage endpoint patching and update compliance to keep devices current, secure, and aligned with organizational standards. - Support endpoint backup and recovery solutions to help maintain data availability and operational continuity. - Identify, assess, prioritize, and remediate endpoint vulnerabilities in collaboration with security teams. - Implement and maintain endpoint security baselines, system hardening standards, and compliance controls. - Manage software licensing, hardware assets, and associated inventory processes and reporting. - Monitor endpoint health and performance through proactive monitoring and alerting tools, identifying opportunities to improve reliability and the digital employee experience. - Support and troubleshoot enterprise printing services and related infrastructure. - Manage mobile application deployment and support across iOS and Android devices, including mobile device management and Bring Your Own Device (BYOD) programs. - Serve as the primary EUC resource for the assigned client account, partnering with stakeholders to resolve technical issues and maintain a consistent, high-quality end-user experience. ### Requirements - At least seven years of experience in End User Computing, Desktop Engineering, Endpoint Management, or a closely related role. - Hands-on enterprise experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune. - Strong knowledge of Windows Autopilot, endpoint provisioning, device configuration, and device lifecycle management. - Experience supporting enterprise Windows desktop environments and modern workplace technologies. - Understanding of endpoint security best practices, vulnerability management, security baselines, and system hardening. - Practical experience with application packaging and deployment, operating system upgrades, and patch management processes. - Familiarity with mobile device management (MDM), mobile application deployment, and support for iOS and Android devices. - Experience supporting BYOD environments and modern workplace initiatives. - Strong troubleshooting and problem-solving abilities, with excellent communication and customer service skills. - Ability to work independently in a fully remote environment while managing priorities and providing dedicated support to a client. - Experience with enterprise monitoring and endpoint analytics platforms is an advantage. - Relevant Microsoft certifications in endpoint management or modern workplace technologies are desirable. - Experience in managed services or dedicated client support environments is beneficial. - Familiarity with ITIL processes and IT service management best practices is an asset. ### Benefits - Compensation: $60 per hour. - Work arrangement: Remote position. - Employment type: Contract. - Role focus: Dedicated client engagement with responsibility for enterprise endpoint management, security, and end-user support. - Professional opportunity: Apply and strengthen expertise in Microsoft endpoint technologies, device lifecycle management, and modern workplace solutions. - Inclusive environment: Equal opportunity employer committed to welcoming applicants from diverse backgrounds and perspectives. - Accessibility: Reasonable accommodations and adjustments are available throughout the interview process and beyond.