End User Support

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Responsibilities: Design, deploy, and maintain windows/Linux-based desktop environments for end-users. Configure and manage desktop applications, including office suites, email clients, web browsers, and productivity tools. Provide technical support to end-users for windows/Linux desktop-related issues. Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure. Develop and maintain documentation for Winodws/Linux desktop configurations, policies, and procedures. Evaluate new technologies and tools to improve the windows/Linux desktop environment. Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems. Troubleshoot hardware and software issues on Windows/Linux desktops. Monitor ticket queues, prioritize incidents and requests, and ensure timely resolution and fulfillment according to defined SLAs. Maintain accurate records of all IT assets, including hardware, software, licenses, and peripherals. Coordinate with security teams to deploy patches, updates, and security configurations to Linux endpoints in a timely manner. Requirements: Bachelor’s degree in computer science, Information Technology, or related field. Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments. Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues and Strong communication, ability to interact effectively with end-users and technical teams. Ability to work independently and collaboratively in a fast-paced environment. Ticketing system experience (e.g., ServiceNow, Remedy, Jira ) Familiarity with remote desktop protocols (e.g., RGS, RDP, VNC). Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •5+ years of experience providing IT support •Experience working in a customer facing environment •Strong communication skills including email, phone and in-person Preferred Skills and Experience •Bachelor’s degree in Computer Science, Information Technology, or related technical field Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.