End User Support / Systems Administrator

Job description

## Overview: **Job Title:** End User Support / Systems Administrator **Security Clearance:** Secret (or higher) **Location**: Scott AFB, IL ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) ## Description: C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation. **Primary Responsibilities:** - Provide IT equipment support for new-user workstations and relocation moves within Building 3600. - Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality. - Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required. - Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk. - Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure. - Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets. - Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries. - Assist with timely user support, move requests, and configuration changes while maintaining required response standards. ## Required Qualifications: - U.S. Citizenship. - Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment. - Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting. - Experience with trouble-ticket systems and escalation processes. - Ability to meet applicable DISA personnel security and network-access requirements. ## Preferred Qualifications: - DoD or federal desktop/end-user support experience. - Experience supporting users in a high-tempo mission or contracting environment. - Basic familiarity with switches, structured cabling, and enterprise network troubleshooting. - IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. ## Education / Experience: - High school diploma and at least 2 years of relevant experience.