Endpoint Administrator

Job description

*Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.* *At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.* *With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.* *We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.* *We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.* **The Job** The Endpoint Administrator is responsible for the day-to-day management and support of endpoint devices across the organization. This role ensures endpoint functionality, health, and compliance, providing frontline technical support to internal users and collaborating with teams to enhance the end-user experience. ### Duties & Responsibilities: - Manage and support Mobile Device Management (MDM) tools (e.g., Intune, Jamf), including policies, profiles, and reporting. - Manage AWS Workspaces, including image creation and provisioning. - Assist with implementation of enhancements to Jira Service Management (JSM) workflows, SLAs, and automation rules. - Maintain service desk portals and knowledgebases. - Manage JSM projects, SLAs, request types, and workflows. - Assist with automation and scripting to streamline support and operations. - Troubleshoot endpoint-related issues and escalate as necessary. - Create and maintain endpoint baselines, images, and device compliance standards. - Collaborate with IT team leads on endpoint-related projects and deployments. ### Minimum Requirements - Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications. - 3+ years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.) - 3+ years of Mobile Device Management (MDM) experience, such as Intune or Jamf. - An overall can-do attitude, the ability to grasp new concepts quickly, and the willingness to adapt to a dynamic work environment. - Highly organized with the ability to prioritize and work with multiple deadlines. - Strong problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams. - In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment. - Experience in scripting languages (PowerShell, JQL, SQL, Bash, etc.) is a plus!