Engagement Associate

Job description

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As an Engagement Associate, you'll partner closely with the Engagement Management team to address customer needs, drive platform adoption, and deliver meaningful outcomes through targeted support and strategic initiatives. You'll help guide customers through the future of AI search, sharing best practices and actionable tactics to enhance their AI visibility using the Profound platform. WHAT YOU’LL DO - Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives - Own clearly defined customer workstreams with guidance, including end-to-end relationships with smaller customers - Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes, from enterprise to startup - Develop a deep understanding of customer objectives and their broader marketing ecosystem - Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed - Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges - Escalate blockers and risks early, and incorporate feedback quickly into future work WHO YOU ARE - 1–3 years of experience in a customer-facing, marketing, or analytical role - Self-starter, highly motivated, and driven to tackle big, lofty goals - Strategic thinker and problem solver for ambiguous challenges - Gritty and ready to roll up your sleeves with hard work - Comfortable with high-volume interactions and resilient in demanding work environments - Highly coachable and open to feedback, continuously refining your craft - Motivated to grow into an Engagement Manager role over time LOCATION This is an on-site role based in our SF or London office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $88,000 to $92,000 before variable compensation, with a $108,000 to $115,000 on-target estimate. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. #LI-DNI Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.