Engagement Associate, Strategic Accounts

Job description

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives. What You Will Be Doing - Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager - Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager - Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications - Be responsible for developing high-quality content and participating in key strategic client presentations (e.g., QBRs, engagement meetings, product roadmap discussions), communications and training materials - Analyse complex law firm data and translate it into meaningful updates within presentations - Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised. Who You Are - You've earned your stripes across MBB and startup environments — operating at pace, delivering under pressure, and holding your own in senior client rooms from early in your career - Excited to work with some of the largest and well-known law firms, driven by the importance of high-stakes client relationships to Legora — you treat trust as a commercial asset worth nurturing - Highly organised and feel comfortable upwardly managing colleagues to ensure client timelines are met and the client relationship is constantly at the forefront - A team player who enjoys working closely with senior members of the team managing the client relationship directly - Comfortable with new systems and able to quickly and effectively learn how to use them to ensure appropriate use on all client deliverables and internally within the Strategic Accounts Engagement team. We are always looking for ways to become more efficient as a team and welcome new ideas - Flexible and adaptable in approach, meeting new challenges and tasks with enthusiasm We're looking for someone that can roll up their sleeves and add value quickly - Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times - High attention to detail and strong organisation skills — the ability to manage multiple priorities and follow through reliably - A growth mindset, excited to learn, iterate, and improve - Enjoy being in the office 5 days a week. Collaborative work is core to how we operate - Advantageous — system skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.