Engagement Lead

Job description

ORCID is seeking an experienced and enthusiastic professional for the position of fully remote Engagement Lead. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers! The Role ORCID is seeking an Engagement Lead to drive community growth, membership, and product adoption within North America. The role focuses on fostering member relationships, managing new membership development, and ensuring member success to support ORCID's sustainability, mission, and core strategies. The position will be part of our Engagement team, reporting to the Director of Engagement and is full time (40 hours/week). Like all positions at ORCID, the role is fully remote. Candidates must be able to work during eastern US standard business hours (Mon-Fri) with at least four hours daily between 9:00 AM-2:00 PM ET, with some recurring meetings between 10:00 AM-1:00 PM ET. Outside of these parameters, ORCID offers flexibility with your schedule. Responsibilities Member Engagement & Growth Foster and manage relationships with members and stakeholders in assigned segments in North America to ensure renewals. New membership development: Identify, develop, and close new membership opportunities. Integration development: Increase the depth, number and diversity of integrations to improve data contribution. Member support: Coordinate and execute member support requests in collaboration with other ORCID staff where relevant, to ensure high member satisfaction and value. Consortium Lead engagement: Coordinate and align with assigned Consortium Lead organizations through regular meetings and strategic planning, to advance ORCID’s mission, grow memberships, and increase adoption, ensuring a consistently collaborative approach. Advise your manager on strategic opportunities & direction: Provide insights and recommendations related to your assigned members and region(s), to inform strategic decision making. Community Building & Outreach Fostering the core values of ORCID: Build global "communities of practice" within your assigned segments and/or regions. Events strategy and outreach coordination: Assist in defining and executing outreach initiatives, collaborating with various ORCID teams as needed. Events participation: Present and represent ORCID at in-person and virtual events where needed, manage travel and administration as required, and handle abstract submission and application processes where needed Operational Excellence & Collaboration Process Management: Consistently follow and execute on defined processes and procedures. Actively contribute to identifying opportunities for process improvement and collaborate with colleagues to enhance operational efficiency. "One ORCID team": Actively cooperate with and inform colleagues to foster transparency, collaboration, and achieve the best outcomes for the organization. Cross-Team Collaboration: Participate in cross-team initiatives and projects, collaborating with colleagues in other ORCID teams as needed to support shared goals. Requirements and Qualifications 3+ years experience in a consultative business development, account management or externally facing product-related role Proven track record in developing and maintaining new organizational relationships 2+ plus years of experience working with the Scholarly Community, ideally within open research or open scholarly infrastructure Experience setting, coordinating and achieving strategic goals with external partners Experience working and engaging in global, multicultural, and virtual team environments Strong communication, presentation, and collaboration skills Knowledge of CRM tools (e.g. Salesforce) Ability to handle multiple projects and balance competing priorities Fluency in English. Additional languages are a plus. Ability to travel based upon business needs (less than 25%) To Apply: Please submit your CV and a cover letter via Bamboo. In your cover letter, outline how your experience aligns with the roles and responsibilities of this position. ORCID encourages applicants who meet some, but not all of the requirements and qualifications, to apply. Who We Are ORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well. We believe in and operate by our three values. ORCID strives to be: Inclusive : We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view. Trusted : Privacy and researcher control underscores everything we do. Open : Our work is open, transparent, and non-proprietary. Where We’re Located As a fully-remote organization serving researchers everywhere, ORCID is able to hire talented individuals all over the globe, and we aim to have our people located in the communities that we serve. For this position, we are focusing on people located in the United States. Our Culture ORCID has been a global, 100% remote organization since our founding in 2012. This has enabled us to build a team of the best and brightest minds in the industry. ORCID staff are curious and collaborative, and we strive to maintain a culture of learning. We offer programs like individually-focused professional development planning, monthly “Food for Thought” learning sessions on a wide variety of topics, and access to a digital learning platform, Udemy for Business. We are flexible and family-friendly, allowing staff to shift their schedules as needed, flex their time across the calendar month, and take an hour-long paid break each day (not to mention OFF– see the benefits we provide below). As an organization, we are committed to diversity, equity and inclusion (DEI). We invite you to read our DEI statement and principles as well as learn about internal and external DEI initiatives we support here . Read more about our culture here . Although we are geographically diverse, we are a small, cohesive community dedicated to our mission and to each other. As an open organization valuing trust and transparency, we have an employee and contractor privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested. We provide: A family-friendly, flexible working environment, including: Flexible work hours and the ability to work fully from home (when not traveling) A committed and awesome team serving a community-driven organization Competitive compensation & benefits, including a generous annual leave allowance, leave for Family & Compassionate Care, and an ORCID-wide day off on the Fourth Friday of each month A continuous learning environment with opportunities for training & professional development Tools to support our virtual office environment, including a monthly remote working stipend. An annual in-person all staff retreat plus optional virtual social events throughout the year. Compensation ORCID’s compensation strategy considers an applicant’s skills and experience, geographic location, as well as internal equity when assessing salary. Because we are remote and hire staff all over the globe, our salary ranges will vary by location for any given role. The compensation for this role will be $60-$90k USD annually, or local equivalent, depending upon location, skills, and experience.