Engagement Leader

Job description

This is the first **Engagement Leader** hire at Clarify—and the timing is deliberate. We've secured a leading health system in a top-4 U.S. metro as our anchor development partnership, and the engagement requires a dedicated leader who owns strategy, orchestrates delivery, and drives measurable outcomes realization over a multi-year, at-risk partnership. You will lead Clarify's most strategically important account—directing cross-functional delivery teams (Strategic Value, BD Activation, Product, Customer Success) to ensure our partner captures the margin improvement and mission impact that Meridian makes visible. You own the account strategy, direct specialized resources toward account-specific goals, prepare the client narrative, and ensure coordinated delivery against measurable business outcomes. You will operate within a fully-resourced delivery model where specialized teams provide the analytical engine, execution capability, and technical support—and you orchestrate them toward shared success. The Strategic Value team builds the financial models, attribution analyses, and executive-ready insights. The BD Activation team drives practice-level implementation and liaison workflow transformation. Deal operations handles contract mechanics and pricing. You set the strategy, direct the delivery roadmap, own the senior client relationships, and ensure every workstream ladders up to measurable outcomes. This is outcomes realization work, not project delivery. You're guiding CFOs, Chief Strategy Officers, and SVPs of Business Development to fundamentally transform how they optimize referral volume—moving from relationship-dependent to data-precision approaches that protect margin under FFS while capturing shared savings under APM contracts. Success is measured in realized dollars: incremental revenue captured, APM performance improved, and strategic objectives advanced through our collaborative, at-risk partnership. Engagement Leaders are compensated on realized dollars—Clarify cash collected from their portfolio. That structure is intentional: it aligns you with whether the engagement actually works, not just whether deliverables get completed. You win when your health system partner wins. For the right person, this is a significant upside opportunity as Meridian scales from 1-2 anchor partnerships to 8-10 health system engagements over the next 24 months. **Does this sound like you?** - You’ve led client-facing work at a healthcare consulting firm or as a strategy professional inside a health system — you understand how health systems are organized, where BD teams get stuck, and what it takes to move a complex institution from insight to action - You own the relationship, not just the deliverable — you’re the person clients think of when they need something, the person who follows up without being asked, and the person who notices when a stakeholder is going cold before it becomes a problem - You’re comfortable operating in a model where your outcomes depend on resources you coordinate rather than own — you’ve worked across functional teams, aligned on priorities through influence rather than authority, and kept execution moving without direct control - You understand health system economics well enough to hold an intelligent conversation with a VP of Strategy or BD — you know what FFS leakage means, why APM performance matters to a CFO, and how physician referral patterns connect to a health system’s financial position - You produce executive-quality work product — presentations, analyses, and narratives that hold up in a room with a Chief Strategy Officer and advance the engagement rather than just documenting it - You’re energized by being the first — you see the opportunity in defining what an Engagement Leader at Clarify looks like, building the playbook as you go, and growing into expanded portfolio responsibility as the function scales ### The role **Day-to-Day Account Ownership (50%)** - Own the day-to-day relationship with health system counterparts across BD, Strategy, and Analytics — maintaining meeting cadences, following up on open items, and identifying relationship signals (positive and negative) before they escalate - Prepare all client-facing deliverables: executive presentations, opportunity analyses, QBR materials, and progress narratives that translate Meridian’s analytical output into a compelling story for health system leadership - Coordinate with the delivery team — Strategic Value Office and BD Activation — to ensure their work product is sequenced and framed for maximum impact in the client relationship, translating analytical output into client-facing formats - Track engagement health across all active workstreams: monitor milestone progress, flag adoption risks early, and surface issues to the Head of Engagement before they reach the CFO relationship - Maintain Salesforce hygiene for your accounts: keep pipeline data, engagement milestones, and key contacts current so the broader commercial team has accurate visibility **Deliverable Development & Analytical Coordination (30%)** - Work with the Strategic Value Office to define the analytical questions each client conversation requires — what does this CFO need to see to believe the opportunity is real? What attribution methodology will hold up to scrutiny? - Translate delivery team output into executive-ready narratives: take the financial models, leakage analyses, and attribution data and build the presentation layer that makes them actionable for health system leadership - Manage the deliverable calendar for your accounts: track what’s in progress, what’s due for which meeting, and ensure the delivery team has adequate lead time to produce work at the quality the engagement requires - Develop account-specific materials that establish Clarify’s credibility with new stakeholders — opportunity sizing, leakage analyses, and preliminary business cases that open doors deeper into the health system **Engagement Strategy & Executive Preparation (15%)** - Prepare the Head of Engagement for major CFO and C-suite conversations: develop briefing documents, anticipate objections, and ensure every executive touchpoint is positioned to advance the engagement - Map and maintain the stakeholder landscape for your accounts: understand who influences decisions, who has concerns, and how the political dynamics between BD, Strategy, Finance, and Clinical leadership affect the engagement - Identify expansion opportunities within your portfolio — new service lines, geographies, or stakeholder relationships that could deepen the partnership and increase the realized dollars tied to your variable comp - Support finalist sales conversations for new accounts as capacity allows, contributing to the business case and credibility-building that converts prospects to development partners **Playbook & Practice Development (5%)** - Document what works: capture engagement approaches, client objection handling, delivery sequencing decisions, and QBR formats into reusable templates that will define the Engagement Leader playbook as Clarify scales to 8–12 accounts - Contribute to the continuous improvement of how Meridian engagements are structured — your ground-level experience with the first development partnerships will directly shape the model that future Engagement Leaders inherit ### What we are looking for **Must-haves:** - 5–8 years of experience in healthcare strategy, consulting, or health system operations — with at least 2–4 years leading client-facing work or owning relationships on multi-stakeholder engagements - Health system domain fluency — understands how health systems are organized, how BD and strategy teams operate, and the basics of FFS and APM economics well enough to hold credible conversations with VP-level health system counterparts - Client relationship ownership experience — has been the primary point of contact for a client or institutional relationship; not just a deliverable contributor but the person responsible for relationship continuity and stakeholder management