Engagement Manager

Job description

________This is an example!________ PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job. Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of Lever. Reporting into the Sr. Director of Services, the Engagement Manager is responsible for the scoping and execution of these engagements. Responsibilities include clarifying and evangelizing Lever's features and capabilities, determining appropriate initiatives for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget. Additionally, you will act as a change agent helping customers understand how their current processes can be improved and the benefits of replacing their current tools with Lever. As an Engagement Manager, you will help the most strategic accounts deploy Lever. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment. ### Responsibilities - Understand and have the ability to articulate how the Lever solution facilitates best practices. - Collaborate with sales and account management teams to thoroughly understand and document customers' business goals and develop and propose solution engagements that will exceed expectations - Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgets - Possess deep knowledge of project management best practices and understanding of how to apply them in an effective and appropriate manner across projects with varying levels of complexity and customer sophistication - Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement - Staff and track project resources including scheduling, task assignment, timecards, and utilization reporting in Salesforce and Professional Services Automation ("PSA") tools - Oversee and manage multiple customer engagements simultaneously ### Requirements - 3-5 years of experience delivering enterprise-level consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company - Experience supporting complex data driven business applications with the ability to apply strategic thinking in the understanding of customer requirements - Understanding of consulting process; solution development, SOWs and contracts, staffing, project management, invoicing, and revenue generation - Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations - Led teams and engagements utilizing agile techniques and frameworks, including sprint and backlog management - Ability to multitask and manage multiple projects simultaneously across different time zones - Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools - Bachelor's Degree or equivalent experience