Engagement Manager

Job description

### About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: - Where should we invest? - How do we scale globally? - What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being **data-led, execution-focused, and outcome-driven** — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations. **Engagement Manager | Globalization Excellence (GE)** **Locations:** Bangalore **Experience:** 8+ years | **Employment Type:** Full-time **About Zinnov** Zinnov is a global management consulting firm that helps organizations make decisions that get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations. **Why Globalization Excellence (GE)** Zinnov’s Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. In GE, you don’t work in silos. You: Own complex, end-to-end client journeys Work across GCC advisory, managed services, and BOT / outsourcing models Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution — and where talent plays a defining role. **About the Role** As a **Engagement Manager**, you will own end-to-end delivery of GCC/GBS strategy and advisory engagements — from shaping ambiguous client asks into structured problem statements to leading teams through research, analysis, and executive-ready recommendations. This role is designed for a hands-on consulting leader who can operate confidently at **CXO and senior leadership levels**, bring deep credibility in GCC/GBS strategy, and drive predictable outcomes across multiple projects in parallel. In addition to delivery, you will contribute meaningfully to **business development**, **solutioning**, and **practice development** through reusable assets, thought leadership, and team capability building. **What You’ll Do** **End-to-End Engagement Leadership** - Own project delivery across multiple engagements — scope, timelines, budgets, quality standards, and risk management. - Translate client priorities into clear workplans, milestones, and executive-aligned outcomes. - Drive high standards for accuracy, rigor, and client-ready storytelling across all deliverables. **GCC / GBS Strategy & Advisory** - Lead client work across GCC/GBS decision areas such as business case development, insourcing strategies, sourcing models, portfolio optimization, and operating model design. - Support future-state roadmaps across business processes and technology, grounded in best practices and practical feasibility. - Provide implementation-oriented guidance (rollout approach, stabilization, shared services evolution) where required. **Research & Insight Development** - Guide teams on deep secondary and primary research; ensure strong fact bases and defensible analysis. - Apply structured problem solving to derive sharp insights, patterns, and strategic recommendations. - Validate team outputs and elevate insights into leadership-grade narratives and decision-ready storylines. **Client & Stakeholder Management** - Build strong relationships with client leadership and key stakeholders; run structured cadences and executive updates. - Bridge communication across project teams, business units, and leadership to ensure alignment and fast decision-making. - Resolve ambiguity and manage dependencies, risks, and escalations with calm execution rigor. **Change Management & Transformation Enablement** - Support large transformation programs through structured change management, stakeholder engagement strategies, and adoption planning. - Drive change execution across complex environments with multiple divisions and high stakeholder density. **Business Development & Solutioning** - Contribute to deal pursuits by participating in client calls, pitching solutions, and shaping proposals/RFP responses. - Design engagement structures — resource requirements, effort estimates, travel assumptions, and pricing inputs. - Build proof-of-concepts and sales narratives that increase win probability and client confidence. **Practice Development & Thought Leadership** - Help build the practice through methodologies, frameworks, knowledge nuggets, capability decks, and whitepapers. - Contribute to website-ready content and reusable assets that scale delivery quality and speed. - Support practice team building through hiring inputs, onboarding, and capability development. **People Leadership & Coaching** - Lead and coach project teams — research depth, analytical rigor, and consulting-grade communication. - Set execution standards and review discipline to ensure consistently high-quality outputs. - Drive team motivation and skill building through structured feedback and training initiatives. **What You Bring** **Qualifications & Experience** - Bachelor’s degree (Engineering) from a top-tier university; MBA/PGDM preferred. - 8+ years of experience in consulting / strategy / transformation / GCC advisory with end-to-end delivery ownership. - Strong exposure to **GCC/GBS strategy and advisory** (business case, operating models, sourcing/insourcing strategies, transformation roadmaps). - Comfort operating at CXO levels and across multi-geo, multi-stakeholder client environments. **Key Skills** - Strong structured problem-solving capability with excellent research, analytical, and numerical skills. - High standards for written and visual output quality — detail-oriented, crisp, and executive-ready. - Hands-on execution mindset with strong delivery ownership and timeline discipline. - Strong stakeholder management across leadership and working teams; ability to resolve ambiguity effectively. - Process orientation and high comfort using and customizing technology/tools for delivery. - High motivation, proactive mindset, and ability to thrive in a fast-growing setup. **What Success Looks Like – Global Excellence (GE)** - Multiple engagements delivered end-to-end with predictable timelines, strong quality, and high client confidence. - Clear, defensible strategic recommendations grounded in rigorous analysis and strong GCC/GBS context. - Executive-ready narratives that enable fast decisions and align stakeholders across geographies. - Strong team performance driven by coaching, review rigor, and consistently high delivery standards. - Visible contribution to practice growth through BD wins, reusable assets, and thought leadership. If you enjoy owning GCC/GBS strategy engagements end-to-end, influencing CXO stakeholders through sharp insights, and building teams and practice assets that raise the delivery bar — this role offers both impact and growth. **Zinnov is an equal opportunity employer.** We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.