Engagement Manager (Account Management)

Job description

# About GrowthX AI At GrowthX, we’re building the modern growth engine for marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 60+ companies ranging from high-growth startups to industry leaders like Lovable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Augment Code. We’ve built something different: an operating system that unifies powerful AI workflows with forward-deployed experts to transform content into compounding organic growth. We’re building the growth infrastructure marketing teams wish they’d always had — the system that reliably turns context into strategy, strategy into execution, and execution into measurable growth. We’re hiring an **Engagement Manager** to help scale our Growth Agency. This is not your typical account management role — we’re looking for someone who thinks beyond playbooks for someone **deeply curious, driven by first-principles thinking**, and excited to help define what modern service delivery looks like in the age of AI. You’ll be the connective tissue between our clients, internal teams, and evolving product offerings — helping clients succeed while shaping how we scale service delivery. **You might be a fit if you…** - Have **2–5 years of experience** in account strategy, account management, program management, or customer success — ideally in an agency or high-touch SaaS environment. - You know how to navigate **complex organizations** — building relationships across multiple stakeholders, from day-to-day contacts to executive sponsors. - Are an **excellent communicator** who is comfortable running structured, high-impact business conversations - Have a **commercial mindset** — you understand client value, spot growth opportunities, and know how to align solutions with business outcomes. - Can **confidently quarterback across internal teams** (product, engineering, design) to advocate for your clients while protecting internal bandwidth. - Are **highly organized**, detail-driven, and great at managing competing priorities. - Thrive in **fast-paced, high-ambiguity environments.** - Are **intellectually curious**, and have heavily experimented with or implemented AI and automation tools in your daily work. **What you’ll do** - **Act as the strategic lead for a portfolio of clients**, owning the relationship post-sale and driving long-term success. - **Deeply understand and translate client goals and feedback** into a clear strategy, communicating any product or delivery requirements to our internal teams. - **Serve as a trusted advisor**, helping clients get the most out of our services and platform. - **Identify upsell and expansion opportunities**, and partner with sales to drive growth. - **Maintain a clear pulse on account health across your portfolio** — identifying risks early, understanding their root cause, and driving a resolution before they escalate - **Develop scalable processes and playbooks** to improve how we manage accounts as we grow. - **Communicate with clarity and confidence** in both internal and external settings. - **Stay curious and informed** about new tools, trends, and use cases in AI and automation - and bring those insights to our team and clients. **Bonus points if…** - You’ve worked in a high-touch agency or consulting environment. - You’re familiar with B2B SaaS or technical service delivery. - You’ve built processes or systems to improve client engagement and retention. - You’ve spent countless hours with tools like Claude & ChatGPT. **Perks:** **🌍 Fully Remote Work** - Work from anywhere—your productivity, your space! - We help set up your work environment to enable your best work. - Minimal meetings and async communication for deep focus **🏖 Ample Time Off** - Enablement for you to recognize your countries holidays - We encourage you to take the time you need to recharge! **📚 Professional Growth** - We’re an AI forward culture and work environment - Learn all things AI! - Access to training, workshops & mentorship programs - Support for external conferences & industry events 🤝 **Collaborative Culture** - Open communication & feedback-driven environment. - Clear, concise communication is key to our success. **Work Visa:** Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time. #LI-Remote