Engagement Manager, Mid-Market

Job description

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility. WHAT YOU’LL DO - Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers - Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform - Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement - Become an expert in the AI search space and develop a strong understanding of how large language models work - Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover - Partner closely with the Account Management team to ensure value delivery aligns with commercial goals - Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges WHO YOU ARE - 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity - Excellent communication skills with the ability to deliver presentations and demonstrations effectively - Self-motivated and driven, with a passion for building strong customer relationships - Comfortable diving into challenges and operating in ambiguous environments - Strong analytical mindset with comfort working with quantitative data - Ability to own processes end to end with strong critical thinking skills and project management skills - Comfortable managing multiple initiatives simultaneously - Experience in the search or marketing industry LOCATION This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. #LI-PRO Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.