Engagement Manager - Offshore

Job description

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description The Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organisations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders. Key Responsibilities: 1. Services Bookings Forecast: o Develop and maintain accurate forecasts for service bookings. o Monitor trends and provide insights to optimise resource planning. 2. Services Delivered Revenue Forecast: o Manage and predict revenue generation from delivered services. o Collaborate with relevant teams to track financial performance against forecasts. 3. Services Scoping: o Define and document the scope of services engagements. o Ensure alignment with customer needs and organisational capabilities. 4. Services Engagement Management and Project Oversight: o Utilise project management methodologies to plan, execute, and monitor services engagements. o Oversee the progress and delivery of services projects, ensuring they are completed on time, within scope, and on budget. o Develop and manage project timelines, resource allocation, and deliverables. o Regularly communicate with stakeholders to provide updates, manage expectations, and address risks proactively. o Drive continuous improvement by gathering feedback and incorporating lessons learned into future projects. 5. Sales Organisation Support: o Act as the key reference point on services for the sales team, providing clear and timely updates. o Support the sales-to-services handover process to ensure smooth transitions and alignment. 6. Administrative Responsibilities: o Manage Kimble engagement assignments to ensure accurate and timely resource allocation. o Approve Salesforce quotes for services engagements. o Validate the handover from Solution Consultants to the Professional Services team. o Proactively raise flags to address potential risks or concerns in project delivery. Qualifications Ideal Candidate Profile: Looking for 5+years of experience in project management or an Engagement Manager. The successful candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams. They should demonstrate excellent organisational and communication skills, and possess a collaborative mindset to work effectively with cross-functional teams. The ideal candidate will have experience in services management, project planning, and customer-focused delivery. Tools and Resources: The role will involve leveraging platforms such as Kimble and Salesforce for operational management and project tracking. Training and support will be provided to ensure efficient use of these tools. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.