Engagement Manager, SMB

Job description

Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal https://www.linkedin.com/in/siadhal/and Shahriar https://www.linkedin.com/in/s16h/ after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It's still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We're looking for people seeking the hardest, most fulfilling work of their lives. HOW WE WORK We operate with one core principle: velocity. In practice, this means we: - Optimize everything we do around accelerating rate of learning. - Do truly great work - Communicate openly and directly, and with full context. All while maintaining a hard-earned reputation for craft and quality. THE ROLE: - Be the bridge between Customers, Product, and Sales; helping turn insights into impact. - Support AI adoption by guiding change management and workflow transformation. - Play a foundational role in building out a new function at a category-defining AI startup. - Shape your career by learning Engagement from the ground up at Metaview. We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact. You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies. WHAT YOU'LL DO: - Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value. - Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. - Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach. - Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. - Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. - Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging. YOU: - 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar. - A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier. - You get energised by meeting new people and spread that energy to them through your approach. - A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. - You understand what it's like to be in a revenue-driving position - you know the pressures, the pace, and what it takes to hit targets. - A love for experimenting and trying new ideas without fear of iterating and failing. - Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. - Sharp, systematic, resilient, and motivated to win. WHAT’S IN IT FOR YOU: - Part of our founding Engagement team: a phenomenal platform for accelerated career growth. - Optimising value from the best product in a new category that already generates a ton of customer love. - Generous salary and equity in a Series B rocketship growing 5x YoY. - All the benefits you expect and more.