Engineer I - Global Technology - Technology Services

Job description

Join a dynamic and talented Global Technology team working to support and improve Expeditors’ regional technology operations across endpoint management and regional data center environments. The Engineer I - Global Technology - Technology Services is responsible for supporting and administering Windows endpoint technologies across the geography, while also managing regional data center operational activities, vendor coordination, hardware procurement, remote hands services, billing, circuits, and infrastructure support. This role works closely with Global end point system team, local GT teams, vendors, and regional leadership to ensure endpoint devices and regional data centers remain secure, compliant, stable, scalable, and aligned with global standards. The right candidate is self-motivated, technically strong, service-oriented, and able to manage both hands-on technical support and operational coordination. This position requires strong troubleshooting ability, project coordination, vendor management, communication skills, and the ability to work across multiple teams and time zones. Job Responsibilities Provide Tier 2 support for endpoint issues, including troubleshooting, root cause analysis, and escalation resolution Manage endpoint lifecycle, including OS deployment (SCCM, Intune, Autopilot), application deployment, patching, and compliance monitoring Maintain and enhance endpoint environments through automation, policy enforcement, and continuous improvement initiatives Support Windows 11 environments, Active Directory, Intune, Group Policy, and Mobile Device Management solutions Monitor endpoint health, deployment success, and adherence to cybersecurity and global standards Collaborate with CHQ,GCC, GEO teams to support global rollouts, compliance, and infrastructure initiatives Support project delivery across endpoint and data center domains, ensuring alignment with global standards Provide guidance to regional teams on endpoint support processes and best practices Monitor operational risks, driving continuous service improvement Coordinate RDC operations, including remote hands services, hardware installations, moves, and changes Manage vendor relationships across hardware, circuits, and software licensing, including procurement, renewals, and billing validation Handle hardware ordering and circuit provisioning for RDC environments Maintain accurate data center asset records, rack layouts, and capacity planning (power, cooling, space) Ensure operational stability of RDC environments and coordinate issue escalation with internal teams and vendors Knowledge Expeditors’ systems architecture and infrastructure standards Expeditors’ endpoint management standards and processes Infrastructure as Code (IaC) concepts and automation-driven operational practices. Source control and version management concepts, including Git and GitHub Cloud platform fundamentals Monitoring, reporting, and operational health management principles. Modern endpoint engineering practices, including configuration as code, automated deployments, and policy-driven management Change management, incident management, and problem management methodologies Cybersecurity policies, controls, and endpoint compliance requirements Windows client operating systems, especially Windows 11 Microsoft Intune administration/SCCM / Microsoft Endpoint Configuration Manager Autopilot deployment and endpoint provisioning Active Directory Group Policy Connected Cache PowerShell scripting Operating system deployment tools, WIM images, driver packages, and application deployment methods Endpoint patching and compliance monitoring Data center administration principles RDC operational processes, including access, vendor engagement, remote hands, and hardware handling Data center infrastructure basics, including rack space, power, cooling, UPS, HVAC, fire response systems, and environmental monitoring Hardware ordering, software licensing, circuit ordering, vendor management, and billing coordination Expeditors operations, logistics, business processes, and regional support model Skills Strong troubleshooting and diagnostics capability Strong analytical and problem-solving skills Effective technical communication with both technical and non-technical audiences Experience developing automation solutions using PowerShell and/or Python. Ability to analyze operational processes and identify opportunities for automation and efficiency improvements. Experience using Git-based source control repositories for script and configuration management. Ability to design and maintain repeatable, standardized deployment processes Endpoint deployment and administration PowerShell scripting and automation Documentation and process development Training and knowledge sharing Organization and prioritization Customer service mindset Ability to work in a fast-paced, global environment Ability to manage multiple initiatives across endpoint and infrastructure support areas Ability to coordinate with global, regional, and local teams across time zones Vendor management and commercial coordination Project management and coordination across multiple stakeholders Desired Qualifications Preferred Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical field 2+ years of administrative experience with Windows endpoints, SCCM, Intune, and endpoint support 1+ years of experience in data center, infrastructure, vendor coordination, or regional technology operations preferred Experience managing technical projects involving multiple stakeholders Experience working in a regional or global technology support environment preferred Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus ** This role offers flexibility and can be based in Singapore, Shanghai, or Shenzhen ** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!