Engineer, Professional Services

Parallel Wireless is a U.S.-based pioneer in Open RAN innovation, transforming how mobile networks are built, optimized, and powered. Through our GreenRAN™ portfolio, we enable operators to deliver next-generation connectivity with unmatched energy efficiency, automation, and flexibility. ### Required skill sets - - Minimum 3 to 5 years of hands-on technical support or similar experience in the Radio Access Network of the mobile phone industry. - Direct experience presenting and explaining detailed KPIs and metrics to Customers and internal company teams. - Strong interpersonal skills with the ability to cultivate a motivated and cohesive team environment. - Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule. - Experience in RAN or RF Engineering a major plus. - Experience in any one of the 5G, LTE, UMTS, GSM and other Radio Access Technologies. - Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols. - Unix/Linux systems knowledge. - Kubernetes, AWS, server virtualization and cloud experience a plus. - Knowledgeable in wireless operator methods and practices. - Strong written and verbal communications skills. - Ability to understand technical issues. - A team player who works well with shared responsibilities. - Ability to adapt quickly to changing environments and manage parallel time-critical tasks. - Good understanding of 3GPP standards. - Experience with Excel or other statistical analysis tools. - Ability to multi-task in a fast-paced environment. ### Key Job Functions - Will be part of a 24x7 remote network monitoring team working on a rotating shift basis. - Responsible for KPI and technical reporting for the Customer Support team. - Collaborate with peer teams to identify their specific reporting requirements. - Deliver daily, weekly and monthly reports to internal teams. - Define and document methodologies and procedures for recurring reports. - Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information. - Assist with the presentation and explaining technical analysis, KPIs, Statistics and Root Cause Analysis to customers for their production environment and mission critical systems. - Understand system management on a wide range of network technologies including GSM, UMTS, LTE, 5G and proprietary systems. - Perform first level technical support and analysis on issues found during network monitoring. ### Education requirement - Bachelor’s (B.E/B.Tech) or Master’s degree (M.E. or .) in Electronics/Tele-Communication/Computer Science Engineering; or equivalent training, education and experience.