Engineer ServiceNow ITOM/ITAM/SACM-CMDB

Job description

Requisition Number: 72683 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Purpose The ServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be in scope. Key Responsibilities Participate and advise in product lifecycle conversations for given platform scope Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization Serve as a technical expert for pre-project requirements building and shaping Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations Evaluate and test system fixes and new capability to determine impact and benefits Configure, test, and implement system enhancements and modules in the platform as needed Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation Create and maintain roadmap, system design, and architecture documentation Handle operational escalations to include ticket management with the SaaS provider Service Mapping scope specific responsibilities include: Review service map quality with owners of services Convert existing manual Application mapping to discoverable mapping Documentation on configuration and patterns required for Service Mapping Auditing Service Maps for technical issues and resolving Service Mapping and discovery schedule maintenance Event Management scope specific responsibilities include: Maintain Event Management Application and Integrations Onboard new element managers to include integration, event handling, rules, and notifications Review events for errors and completion Review alerts to ensure CI binding is occurring as expected Review alert and incident creation with process and area owners Modify auto assignments or routing functions Ensure overall quality and value of event management tool Software Asset Management scope specific responsibilities include: Maintain SAM Pro Store Applications Versions and Upgrades Support ServiceNow Agentless Discovery Implement, support, and document SaaS and Inventory Integrations Development/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement process Partner with SAM team for bulks data uploads and integrity management Experiences/Education - Required 7+ years of overall IT experience 5+ years of total ServiceNow experience that includes first-hand support and/or system administration 2+ years of ServiceNow design and implementation experience across the platform Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt. Extensive understanding of integration standards, design, and implementation In depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration Thorough understanding of ServiceNow integrations, database hierarchies and design Knowledge of ServiceNow’s license and entitlement structure Keen eye for gaps, complexity reduction and simplification without compromising requirements Ability to work cross functionally to resolve conflicts and priorities Working knowledge of creating and configuring forms and screen updates in ServiceNow Demonstrated use of Workflow Editor and Flow Designer Experiences/Education - Desired ITIL v3/v4 Certification or equivalent practical experience Certified ServiceNow System Administrator Certified ServiceNow Implementation Specialist a plus B.S. Computer Science or related IT field A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals. Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at .