Engineering Analyst I - Citrix and Epic Client Systems

Job description

Division: Eskenazi Health Sub-Division: Hospital Req ID: 26704 Schedule : Full Time Shift : Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Exempt Job Role Summary The Engineering Analyst I - Citrix & Epic Client Systems provides hands-on administration and support for Eskenazi Health's enterprise Citrix Virtual Apps and Desktops (CVAD) environment and Epic client infrastructure. This role is responsible for maintaining highly available, secure, and high-performing application delivery systems, troubleshooting complex technical issues, and supporting critical healthcare technologies through strong expertise in Windows Server, Active Directory, virtualization, and enterprise application delivery. Ideal candidates bring experience supporting Citrix in production environments and a commitment to delivering reliable technology solutions that directly support patient care. Essential Functions and Responsibilities Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values Serves as a technical resource, and ensures proper operations with regard to network architecture, planning, implementation, maintenance and problem resolution for all data resources within Eskenazi Health; defines, maintains and applies best practices for data resources Performs systems and/or network designs as requested or required Participates in planning, implementation, maintenance, monitoring and troubleshooting of all data resources Prepares and delivers written and oral training presentations to personnel at all organizational levels as required to explain functionality of data resources Examines and monitors all data resources to determine whether the business needs of the institution are being met, and plans or recommends system changes/expansion based on this information; prepares reports on utilization and performance of all systems, networks and data resources Develops systems, networks or data resource upgrade pathways Creates and maintains all system, network or data resource documentation; responsible for day-to-day operational activities of all systems, networks and data resources Serves as primary technical resource and contact for security and access standards for requisite assigned engineering areas Maintains daily logs concerning any variations of systems, networks and data resources Communicates with other Information Services staff and management regarding all technical aspects of data resources Works with peer organizations as technical expert on interoperation of all applicable data resources Works with technical vendor resources to achieve assigned goals regarding all engineering aspects of data resources Participates as member of Tier III in 7x24 after hours on call rotation Ensures planning, timely execution and proper resourcing of all project level work as assigned, including acting in a project manager capacity for small to medium technical projects Job Requirements Bachelor's degree in Computer Science or related field, or a minimum of five years of varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements Relevant certifications/training, experience for areas of technical responsibility (e.g. A+/Net+, MCSE/MCSA, CCNA/CCDP/CCIE, CNE, PMI/PMP, CCSA, etc.) Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.