Engineering Field Service Technician

Job description

ABOUT US: Havoc is a leader in all-domain collaborative autonomy. Its software-defined hardware approach powers military and commercial-grade autonomous systems across sea, air, and land to sense, decide, and act together in complex and contested environments. Havoc connects assets, enabling them to share information, adapt in real time, and continue operating even when communications are disrupted or denied. Havoc optimizes mission performance and minimizes human risk. Havoc was founded in 2024 and headquartered in Providence, Rhode Island. Learn more at Havoc: All-Domain Collaborative Autonomy http://havocai.com/ . ABOUT THE ROLE We are seeking an Engineering Field Service Technician to support the deployment, maintenance, and sustainment of our uncrewed surface vessel fleet. This role is highly hands-on and requires strong technical troubleshooting skills across mechanical, electrical, communications, and systems domains. You will be responsible for diagnosing and repairing issues, replacing components, documenting changes, and ensuring vehicle readiness during testing, demonstrations, and customer deployments. This position is based out of our San Diego, CA office and requires extensive travel, primarily across the U.S., with international travel as needed. When not traveling, this role will be onsite supporting integration, testing, maintenance, and vehicle readiness. KEY RESPONSIBILITIES FIELD SUPPORT - Travel to customer sites, test ranges, and demonstration events to provide hands-on maintenance, troubleshooting, and repair of USVs and related subsystems - Support field operations in demanding maritime, test, and customer-facing environments - Represent HavocAI professionally while working directly with customers, partners, and internal teams MAINTENANCE & REPAIRS - Perform mechanical and electrical system maintenance, component replacement, and corrective actions to keep vehicles mission-ready - Diagnose and troubleshoot electrical, mechanical, communications, and system-level issues in the field - Work with engineering teams to implement temporary field fixes and long-term corrective actions - Install new subsystems, hardware modifications, and software updates on deployed vehicles TESTING & VALIDATION - Support sea trials, system tests, demonstrations, and operational evaluations - Validate vehicle and subsystem performance against engineering specifications - Document test results, field findings, failures, and corrective actions - Provide clear feedback to engineering teams to improve reliability, maintainability, and performance LOGISTICS, READINESS & DOCUMENTATION - Prepare equipment, spare parts, tools, and service kits for deployment - Maintain accurate service records, inventory, maintenance logs, and field activity reports - Create, update, and maintain user manuals, service guides, and maintenance documentation - Ensure maintenance actions, repairs, and system updates are clearly documented for traceability and continuous improvement QUALIFICATIONS - 5+ years of experience in field service, maintenance, technical support, or related hands-on technical roles, preferably involving complex electromechanical systems - Experience troubleshooting and maintaining electrical and communication systems - Comfortable working in maritime environments - Hands-on skills in mechanical assembly, wiring, system integration, and component-level troubleshooting - Strong troubleshooting skills, particularly across electrical and electromechanical systems - Familiarity with field service tools, test equipment, and safety procedures, including oscilloscopes, multimeters, hi-pot testers, serial communications analyzers, and related diagnostic equipment - Ability to read and interpret technical drawings, wiring diagrams, PCB schematics, and maintenance manuals - Ability to learn and implement basic software-based maintenance and troubleshooting programs, scripts, and prompts - Excellent communication and problem-solving skills, with the ability to work independently in challenging environments - Comfortable with extensive travel, approximately 50–75% of the time, including potential international assignments - U.S. citizenship and eligibility to obtain and maintain a Secret security clearance - Associate’s or Bachelor’s degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or equivalent military or industry experience PREFERRED SKILLS - Experience with maritime, aerospace, defense, robotics, or autonomous systems - Knowledge of propulsion systems, including electric and internal combustion engines - Experience with electrical power distribution and battery systems - Prior experience supporting DoD customers or operating in military environments - Familiarity with configuration management and documenting maintenance actions - Ability to adapt quickly to rapidly evolving technologies and field conditions - Familiarity with CAD tools, preferably SolidWorks - Experience with Microsoft Office, SharePoint, Confluence, and Jira LOCATION & TRAVEL This role is based out of San Diego, CA or North Kingstown, RI and is onsite when not traveling. The position requires extensive travel, primarily within the United States, with potential for international assignments. BENEFITS: - 100% Employer paid Health, Dental and Vision Insurance for you and your families - Life Insurance (Employer Paid) - Ability to participate in the companies 401k program (Matching) - Unlimited PTO policy with an enforced 2 week minimum - Equity Package - Work / Home Office Stipend - Global Entry - 16 Week Paid Parental Leave - Monthly Health and Wellness Stipend OUR VALUES: - Innovation: We are driven to break new ground. Every day presents an opportunity to challenge the status quo, think boldly, and deliver advanced solutions that transform the future of defense technology. - Integrity: We hold ourselves to the highest ethical standards, ensuring transparency, accountability, and trust in all our actions and partnerships. - Mission-Driven: We are focused on achieving impactful outcomes that align with our core mission—protecting lives through innovation. - Forward-Leaning: We continuously seek out new opportunities and remain at the forefront of technological advancements. We embrace change and anticipate the challenges of tomorrow with confidence and creativity. - Ownership of All Tasks: At HavocAI, no problem is too complex or too trivial. We believe that greatness comes from tackling the hardest challenges, but also in handling the smallest, sometimes thankless, tasks with the same level of commitment and care. - Servant Leadership: We lead by serving others, whether it’s supporting our employees, partners, or the broader community. Empowering those around us is key to achieving long-term success and making a lasting impact. HavocAI is an Equal Opportunity Employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status.